Asia/Pacific (Excluding Japan) Adoption and Investment Plans for Customer Relationship Management Applications, 2007

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
    • Qualification and Sample Size
    • Figure: Asia/Pacific (Excluding Japan) Survey Population by Country, 2007
    • Figure: Asia/Pacific (Excluding Japan) Survey Population by Vertical Industry, 2007
    • Figure: Asia/Pacific (Excluding Japan) Survey Population by Company Size, 2007
    • Figure: Asia/Pacific (Excluding Japan) Survey Population by IT Budget, 2007
    • Weighting of the Sample Size
    • Weighting Assumptions for Questions with Top 3 Mentions
• Situation Overview
  • Survey Findings
    • Current Customer Relationship Management Application Adoption in the Four Key Asia/Pacific (Excluding Japan) Countries
    • Figure: Asia/Pacific (Excluding Japan) Newly Deployed Customer Relationship Management Applications, 2006
    • Concerns and Considerations with Regard to Customer Relationship Management Investments in 2006
    • Figure: Asia/Pacific (Excluding Japan) Top 3 Concerns and Challenges with Regard to Customer Relationship Management Investments Made, 2006
    • Preferred Licensing Models for Current Customer Relationship Management Investments
    • Figure: Asia/Pacific (Excluding Japan) Current Licensing Model Adoption Rates, 2007
• Future Outlook
  • Survey Findings
    • Customer Relationship Management Application Investment Plans in 2007
    • Figure: Asia/Pacific (Excluding Japan) Planned Customer Relationship Management Application Investments, 2007
    • Customer Relationship Management Investment Plans by Vertical Industry in 2007
    • Figure: Asia/Pacific (Excluding Japan) Customer Relationship Management Application Investment Plans by Vertical Industry, 2007
    • Open Source Customer Relationship Management Technology Investment Plans in 2007
    • Figure: Asia/Pacific (Excluding Japan) Current Open Source Deployments Across the IT Environment, 2007
    • Figure: Asia/Pacific (Excluding Japan) Current and Planned Open Source Customer Relationship Management Technology Investments, 2006 and 2007
    • Preferred Customer Relationship Management Investment Purchasing Strategies
    • Figure: Asia/Pacific (Excluding Japan) Preferred Customer Relationship Management Investment Purchasing Strategies, 2007
    • Impact of Licensing Models on Customer Relationship Management Investment Decisions in 2007
    • Figure: Asia/Pacific (Excluding Japan) Suggested Adjustments to the Current Licensing Models, 2007
    • Maintenance Support Considerations with Regard to Customer Relationship Management Investments in 2007
    • Figure: Asia/Pacific (Excluding Japan) Top 3 Considerations with Regard to Customer Relationship Management Maintenance Support, 2007
• Essential Guidance
• Learn More
  • Related Research
  • Synopsis