The Canadian SMB Telecom Market: On the Cusp of Convergence?

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
• Situation Overview
  • SMB Telecom Spending Overview and Management
  • Figure: Canadian SMB Telecom Spending by Service Type and Company Size
  • Figure: Canadian SMB Telecom Spending Trends by Company Size
  • Figure: Canadian SMB Telecom and IT Function Management Approach by Company Size
    • Wireless Penetration Stronger in Medium-Sized Business Market
    • Figure: Canadian SMB Cell Phone Penetration and Average Number of Devices by Company Size
    • Figure: Canadian SMB Converged Device Penetration and Average Number of Devices by Company Size
    • Figure: Canadian SMB Mobile Wireless Device Purchasing Plans by Company Size
    • Figure: Canadian SMB Wireless Data Penetration and Average Share of Spending by Company Size
    • Figure: Canadian SMB Wireless Spending Outlook by Company Size
    • IP Telephony, an Area for Growth
    • Figure: Canadian SMB Primary Telephony System/Service in Use by Company Size
    • Figure: Canadian SMB Enhanced Voice Services and Direct-Inward-Dial Number Usage by Company Size
    • Figure: Canadian SMB Local Services Spending Outlook by Company Size
    • Figure: Canadian SMB Long Distance Spending Outlook by Company Size
    • Internet, Data Communications, and WAN
    • Figure: Canadian SMB Current Internet and Data Communications Service Usage by Company Size
    • Figure: Canadian SMB Internet Services Spending Outlook by Company Size
    • Figure: Canadian SMB Data Communications Spending Outlook by Company Size
  • Intense Competition Puts Premium on Customer Satisfaction
  • Figure: Local Service Provider Penetration and Satisfaction Among Canadian Small Businesses
  • Figure: Local Service Provider Penetration and Satisfaction Among Canadian Medium-Sized Businesses
  • Figure: Wireless Service Provider Penetration and Satisfaction Among Canadian Small Businesses
  • Figure: Wireless Service Provider Penetration and Satisfaction Among Canadian Medium-Sized Businesses
  • Figure: Internet Service Provider Penetration and Satisfaction Among Canadian Small Businesses
  • Figure: Internet Service Provider Penetration and Satisfaction Among Canadian Medium-Sized Businesses
• Future Outlook
  • SMB Telecom Spending to Eclipse C$13.1 Billion by 2011
  • Figure: Canadian Small Business Telecom Spending, 2006-2011 (C$M)
  • Figure: Canadian Medium-Sized Business Telecom Spending, 2006-2011 (C$M)
• Essential Guidance
  • Telecom Vendors Need to Strive to Differentiate Themselves in the SMB Market
• Learn More
  • Related Research
  • Synopsis