U.S. Business VoIP Services: A Demand-Side View from the 2007 U.S. WAN Manager Survey

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
  • Demographics
  • Figure: Respondents by Company Size
  • Figure: Respondents by Vertical Industry
  • Figure: Number of Business Locations Connected to the Corporate WAN
  • Figure: Respondents by Location of Corporate Sites: U.S. Only and Multinational
  • Figure: Number of Business Locations Outside the United States Connected to the Corporate WAN
  • Figure: Respondents by U.S. Time Zone
  • Figure: Respondents by Total Gross Sales Volume
  • Figure: Respondents by Title
  • Table: Number of Business Locations Connected to the Corporate WAN by Company Size (% of Respondents)
  • Table: Number of Business Locations Outside the United States Connected to the Corporate WAN by Company Size (% of Respondents)
  • Table: Respondents by Company Size and Vertical Industry (% of Respondents)
  • Table: Respondents by Company Size: U.S.-Only and Multinational Corporations (% of Respondents)
  • Table: Respondent Title by Company Size (% of Respondents)
  • Table: Respondents by Total Gross Sales Volume and Company Size (% of Respondents)
• Situation Overview
  • Introduction
  • Survey Findings
  • IP Telephony
  • Table: VoIP Configurations by Company Size (% of Respondents)
  • Table: Planned VoIP Deployments in the Next 12 Months by Company Size (% of Respondents)
  • Table: IP PBX Management by Company Size (% of Respondents)
  • Figure: IP PBX Management by Vertical Industry
  • Figure: IP PBX Management by Location of Corporate Sites
  • Table: IP PBX Location by Company Size (% of Respondents)
  • Table: IP PBX Management Options in Use by Company Size (% of Respondents)
  • Table: IP PBX Management Options in Use by Annual Telecommunications Spending (% of Respondents)
  • Figure: SIP Trunking Implementation by Company Size
  • Table: Reasons for Deploying VoIP by Company Size (% of Respondents)
  • Table: Reasons for Deploying VoIP by Vertical Industry (% of Respondents)
  • Table: Manufacturer of IP PBX by Company Size (% of Respondents)
  • Table: Manufacturer of IP PBX by Location of Corporate Sites (% of Respondents)
  • Table: Reasons for Using IP Centrex by Company Size (% of Respondents)
  • Table: IP Centrex Service Supplier by Company Size (% of Respondents)
  • Call/Contact Center
  • Table: Presence of Call/Contact Center by Company Size (% of Respondents)
  • Table: Use of VoIP for Call/Contact Center by Company Size (% of Respondents)
  • Table: Call/Contact Center Management by Company Size (% of Respondents)
  • Videoconferencing
  • Table: Use of Videoconferencing by Company Size (% of Respondents)
  • Table: Use of Videoconferencing by Vertical Industry (% of Respondents)
  • Table: Number of Videoconference Sites by Company Size (% of Respondents)
  • Figure: Number of Videoconference Sites by Vertical Industry
• Future Outlook
• Essential Guidance
• Learn More
  • Related Research
  • Synopsis