Table of Contents
- Table of Contents
- IDC Opinion
- In This Study
- Methodology
- Market Size/Share
- Market Forecast
- Executive Summary
- Situation Overview
- Japan CRM Solutions Market by Segment
- Table: Japan CRM Solutions Investment Value by Segment, 2005-2006
- Figure: Japan CRM Solutions Investment Value by Segment, 2005-2006
- Figure: CRM Packaged Software Investment Share in Software Market, 2006
- Japan CRM Solutions Market by Industry
- Table: Japan CRM Solutions Investment Value by Industry, 2005-2006
- Figure: Japan CRM Solutions Investment Shares by Industry, 2006
- Japan CRM Application Software Market Trends
- Table: Japan CRM Software Revenue Shares by Vendor, 2005-2006
- Figure: Japan CRM Software Revenue Shares by Vendor, 2006
- Figure: Japan CRM Software Revenue Shares by Vendor: SFA Software, 2006
- Figure: Japan CRM Software Revenue Shares by Vendor: Marketing Software, 2006
- Figure: Japan CRM Software Revenue Shares by Vendor: Customer Service Software, 2006
- Figure: Japan CRM Software Revenue Shares by Vendor: Contact Center Software, 2006
- Japan Major CRM Software Vendor Trends, 2006-2007
- Products/Services Provided in 2006-2007
- SAP Japan
- Oracle Group
- Fujitsu
- Oki Electric
- NEC
- SalesForce.com
- Avaya Japan
- Genesys Japan
- Toshiba Solutions
- Partner Strategy, 2006-2007
- SAP Japan
- Oracle Group
- Fujitsu
- Oki Electric
- NEC
- SalesForce.com
- Avaya Japan
- Genesys Japan
- Toshiba Solutions
- Major Industries/Businesses, 2006-2007
- SAP Japan
- Oracle Group
- Fujitsu
- Oki Electric
- NEC
- SalesForce.com
- Avaya Japan
- Genesys Japan
- Toshiba Solutions
- Competitive Landscape and Solutions, 2006-2007
- SAP Japan
- Oracle Group
- Fujitsu
- Oki Electric
- NEC
- SalesForce.com
- Avaya Japan
- Genesys Japan
- Toshiba Solutions
- New CRM Solutions Vendor Trends
- Microsoft
- Business Landscape in 2006
- Business Development from 2007
- Strengthening Collaborations With Partners and Presales Support
- Establishing Business Models That Are Not Confined to CRM
- Providing On-Demand CRM Services
- SugarCRM
- Business Landscape in 2006
- Business Development from 2007
- Strengthening Partnerships
- Organizing Commercial Open-Source Forums in Japan
- Promotion of On-Demand Services
- Results of CRM Solutions User Survey
- Table: Main Survey Respondent Profile: Industry
- Figure: Main Survey Respondent Profile: Industry
- Figure: Survey Respondent Profile: Company Size
- Figure: Survey Respondent Profile: Annual Turnover
- CRM Solutions Deployment Landscape by Industry
- SFA
- Table: CRM Solutions Deployment Landscape by Industry: SFA
- Figure: CRM Solutions Deployment Landscape by Industry: SFA
- Marketing
- Table: CRM Solutions Deployment Landscape by Industry: Marketing
- Figure: CRM Solutions Deployment Landscape by Industry: Marketing
- Customer Service
- Table: CRM Solutions Deployment Landscape by Industry: Customer Service
- Figure: CRM Solutions Deployment Landscape by Industry: Customer Service
- Contact Center
- Table: CRM Solutions Deployment Landscape by Industry: Contact Center
- Figure: CRM Solutions Deployment Landscape by Industry: Contact Center
- CRM Solutions Deployment Landscape by Annual Turnover
- SFA
- Table: CRM Solutions Deployment Landscape by Annual Turnover: SFA
- Figure: CRM Solutions Deployment Landscape by Annual Turnover: SFA
- Marketing
- Table: CRM Solutions Deployment Landscape by Annual Turnover: Marketing
- Figure: CRM Solutions Deployment Landscape by Annual Turnover: Marketing
- Customer Service
- Table: CRM Solutions Deployment Landscape by Annual Turnover: Customer Service
- Figure: CRM Solutions Deployment Landscape by Annual Turnover: Customer Service
- Contact Center
- Table: CRM Solutions Deployment Landscape by Annual Turnover: Contact Center
- Figure: CRM Solutions Deployment Landscape by Annual Turnover: Contact Center
- CRM Solutions Implementation Method by Industry
- Figure: CRM Solutions Implementation Method by Industry: Already Implemented
- Figure: CRM Solutions Implementation Method by Industry: Plan to Implement Within Two Years/Considering
- CRM Solutions Implementation Method by Annual Turnover
- Figure: CRM Solutions Implementation Method by Annual Turnover: Already Implemented
- Figure: CRM Solutions Implementation Method by Annual Turnover: Plan to Implement Within Two Years/Considering
- CRM Solutions Implementation Lead Time by Industry
- Figure: CRM Solutions Implementation Lead Time by Industry: Already Implemented
- Figure: CRM Solutions Implementation Lead Time by Industry: Plan to Implement Within Two Years/Considering
- CRM Solutions Implementation Lead Time by Annual Turnover
- Figure: CRM Solutions Implementation Lead Time by Annual Turnover: Already Implemented
- Figure: CRM Solutions Implementation Lead Time by Annual Turnover: Plan to Implement Within Two Years/Considering
- CRM Solutions Implementation Period by Industry
- Figure: CRM Solutions Implementation Period by Industry
- CRM Solutions Implementation Period by Annual Turnover
- Figure: CRM Solutions Implementation Period by Annual Turnover
- CRM Solutions Effectiveness Analysis
- Figure: CRM Solutions Effectiveness Evaluation and Analysis
- CRM Solution Issues
- Figure: CRM Solutions Implementation Issues
- On-Demand CRM Deployment Landscape
- Figure: On-Demand CRM Solutions Deployment Landscape
- Future Outlook
- Forecast and Assumptions
- Table: Key Forecast Assumptions the Japan CRM Solutions Market, 2007-2011
- Japan CRM Solutions Market Forecast by Segment
- Table: Japan CRM Solutions Investment Forecast by Segment, 2006-2011
- Figure: Japan CRM Solutions Investment Forecast by Segment, 2006-2011
- Japan CRM Solutions Market Forecast by Industry
- Table: Japan CRM Solutions Investment Forecast by Industry, 2006-2011
- Figure: Japan CRM Solutions Investment Share Forecast by Industry, 2006 and 2011
- Market Context
- Table: Japan CRM Solutions Investment Forecast Comparisons: May 2007 and January 2007, 2006-2011
- Figure: Japan CRM Solutions Investment Forecast Comparisons: May 2007 and January 2007, 2006-2011
- Essential Guidance
- Learn More
- Related Research
- Appendix
- Table: IDC Market Taxonomyand SICJ
- Definitions
- CRM Application Software
- Sales Software
- Marketing Software
- Customer Service
- Contact Center
- Other CRM applications
- Definition of CRM Services
- Exceptions
- Synopsis
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