Western Europe CRM Applications Competitive Analysis 2007

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
• Situation Overview
  • Top 20 Vendor Performance in 2006 and First Half 2007
  • Table: Western Europe, CRM Applications License and Maintenance Revenues, Top 20 Vendors, 2005-2006 (€M)
  • Figure: Western Europe, CRM Applications License and Maintenance Revenues, Top 10 Vendors, 2005-2006 (€M)
    • Software as a Service Growth Acceleration Continues
    • Figure: IDC Software as a Service Taxonomy
    • Software Delivery and Architecture Take on New Shapes
    • Industry-Specific CRM Reemerges
    • Best of Breed Marketing Applications Boom
  • Leading CRM Vendors by Country and Region
  • Table: Western Europe CRM Applications License and Maintenance Revenues by Country, 2005-2006 (€M)
  • Figure: Western Europe, CRM Applications by European Countries and Regions, 2006 (%)
    • Germany
    • Table: Germany, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2006 (€M)
    • The United Kingdom
    • Table: United Kingdom, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2006 (€M)
    • France
    • Table: France, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2006 (€M)
    • Italy
    • Table: Italy, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2006 (€M)
    • Spain
    • Table: Spain, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2006 (€M)
    • Benelux
    • Table: Benelux, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2006 (€M)
    • Nordics
    • Table: Nordics, CRM Applications License and Maintenance Revenue, Top 8 Vendors, 2005-2006 (€M)
  • Leading Vendors by CRM Segment
  • Table: Western Europe, CRM Applications License and Maintenance Revenue by Functional Market, 2005-2006 (€M)
  • Figure: Western Europe, CRM Applications by Functional Market, 2006 (%)
    • Sales Applications
    • Table: Western Europe, CRM Applications License and Maintenance Revenue - Sales Application Segment - Top 8 Vendors 2006 (€M)
    • Marketing Applications
    • Table: Western Europe, CRM Applications License and Maintenance Revenue, Marketing Application Segment, 2005-2006 (€M)
    • Customer Service Applications
    • Table: Western Europe, CRM Applications License and Maintenance Revenue, Customer Service Application Segment, 2005-2006 (€M)
    • Contact Center Applications
    • Table: Western Europe, CRM Applications License and Maintenance Revenue, Contact Center Application Segment, 2005-2006 (€M)
    • Sales, Marketing, and Customer Service Applications Combined
    • Table: Western Europe, CRM Applications License and Maintenance Revenue - Sales, Marketing and Customer Service Applications Segment - Top 8 Vendors 2006 (€M)
    • Figure: Western Europe, CRM Applications, Sales, Marketing, and Customer Service Applications Segment, 2006 (€M)
  • Company Size Segment
  • Table: Western Europe, CRM Applications License and Maintenance Revenue by Company Size, 2005-2006 (€M)
  • Figure: Western Europe, CRM Applications by Company Size Segments, 2006 (%)
  • Table: Western Europe, CRM Applications License and Maintenance Revenue, 1-99 Employees Segment, 2005-2006 (€M)
  • Table: Western Europe, CRM Applications License and Maintenance Revenue, 100-499 Employees Segment - Top 5 Vendors, 2006 (€M)
  • Table: Western Europe, CRM Applications License and Maintenance Revenue, 500-999 Employees Segment - Top 5 Vendors, 2006 (€M)
  • Table: Western Europe, CRM Applications License and Maintenance Revenue, 1,000 plus employees Segment, 2005-2006 (€M)
  • On-Demand Segment
  • Table: Western Europe, CRM Applications License and Maintenance Revenue, On Demand segment, 2005-2006 (€M)
  • Figure: Western Europe, CRM Applications by Deployment Model, 2006 (%)
• Future Outlook
  • IDC' s Leadership Grid
    • IDC Leadership Grid: Western Europe CRM Applications Market
    • Figure: IDC Leadership Grid: Western European CRM Applications
    • Factors Behind the IDC Leadership Grid
      • X-Axis: Opportunity Alignment
      • Y-Axis: Ability to Gain Share
    • Vendor Ratings for the Leadership Grid in CRM
    • Figure: Leadership Grid of Western European CRM Applications: Vendor Ratings for Market Opportunity Alignment (X Axis) Attributes
    • Figure: Leadership Grid of Western European CRM Applications: Vendor Ratings for Company Opportunity to Gain Share (Y Axis) Attributes
• Essential Guidance
• Learn More
  • Related Research
  • Synopsis