Table of Contents
- Table of Contents
- IDC Opinion
- In This Study
- Methodology
- Definitions
- Business Outsourcing
- Key Horizontal Market Definitions
- Human Resources
- Procurement
- Finance and Accounting
- Transaction Management
- Finance
- General Accounting
- Treasury and Risk Management
- Tax Management
- Customer Management
- Other Horizontal Market Definitions
- Logistics
- Sales and Marketing
- Training
- Executive Summary
- Deal Size and Activity
- Competitive Environment
- Contract Length
- Geographic Coverage
- Industry
- Pricing Models
- Situation Overview
- Figure: Worldwide Business Outsourcing Contract Value and Activity, 2002-2006
- Figure: Worldwide Business Outsourcing Contract Value, 2002-2006: Total and Average
- Table: Worldwide Business Outsourcing Contracts by Value, 2002-2006: Largest, Smallest, and Average ($000)
- Figure: Worldwide Business Outsourcing Contract Value, 2002-2006: Largest and Average
- Table: Megadeal Business Outsourcing Contracts, 2002-2006
- Contracts by Geographic Coverage
- Figure: Worldwide Business Outsourcing Contract Value Share by Geographic Coverage, 2002-2006
- Figure: Worldwide Business Outsourcing Contract Value Share by Geographic Coverage, 2002 and 2006
- Figure: Worldwide Business Outsourcing Contract Value Growth by Geographic Coverage, 2003-2006
- Figure: Worldwide Business Outsourcing Contract Activity Share by Geographic Coverage, 2002-2006
- Figure: Worldwide Business Outsourcing Average Contract Value by Geographic Coverage, 2002-2006
- Figure: Americas Business Outsourcing Contract Value, 2002-2006: Total and Average
- Figure: EMEA Business Outsourcing Contract Value, 2002-2006: Total and Average
- Figure: Asia/Pacific Business Outsourcing Contract Value, 2002-2006: Total and Average
- Figure: Global Business Outsourcing Contract Value, 2002-2006: Total and Average
- Contracts by Horizontal Business Function
- Figure: Worldwide Business Outsourcing Contract Value Share by Function, 2002-2006
- Figure: Worldwide Business Outsourcing Contract Value Share by Function, 2002 and 2006
- Figure: Worldwide Business Outsourcing Average Contract Value by Function, 2002-2006
- Figure: HR Business Outsourcing Contract Value and Activity, 2002-2006
- Figure: Customer Management Business Outsourcing Contract Value and Activity, 2002-2006
- Figure: F&A Business Outsourcing Contract Value and Activity, 2002-2006
- Figure: Procurement Business Outsourcing Contract Value and Activity, 2002-2006
- Figure: Worldwide Multifunction and Single-Function Business Outsourcing Value Share, 2002-2006
- Figure: Worldwide Multifunction and Single-Function Business Outsourcing Activity Share, 2002-2006
- Figure: Worldwide Multifunction and Single-Function Business Outsourcing Average Contract Value, 2002-2006
- Figure: Worldwide Multifunction Business Outsourcing Value and Activity, 2002-2006
- Figure: Worldwide Single-Function Business Outsourcing Value and Activity, 2002-2006
- Contracts by Single Tower Versus Multitower
- Figure: Worldwide Multitower and Single-Tower Business Outsourcing Value Share, 2002-2006
- Figure: Worldwide Multitower and Single-Tower Business Outsourcing Activity Share, 2002-2006
- Figure: Worldwide Multitower and Single-Tower Business Outsourcing Average Contract Value, 2002-2006
- Figure: Worldwide Multitower Business Outsourcing Value and Activity, 2002-2006
- Figure: Worldwide Single-Tower Business Outsourcing Value and Activity, 2002-2006
- Contracts by Length and Value
- Figure: Worldwide Business Outsourcing Services Average Deal Lengths by Geographic Coverage, 2002-2006
- Figure: Worldwide Business Outsourcing Services Average Deal Lengths by Value Segment, 2002-2006
- Figure: Worldwide Business Outsourcing Services Contract Value Share by Contract Length, 2002-2006
- Figure: Worldwide Business Outsourcing Services Contract Activity Share by Contract Length, 2002-2006
- Figure: Worldwide Business Outsourcing Services Contract Activity by Value Band, 2002-2006
- Figure: Worldwide Business Outsourcing Services Contract Value by Value Band, 2002-2006
- Figure: Worldwide Business Outsourcing Services Megadeal and Submegadeal Value Share, 2002-2006
- Figure: Worldwide Business Outsourcing Services Deal Value Share by Deal Size Segment, 2002-2006
- Figure: Worldwide Business Outsourcing Services Megadeal and Submegadeal Average Contract Value, 2002-2006
- Contracts by Industry
- Figure: Worldwide Business Outsourcing Services Contract Value by Industry, 2006
- Figure: Worldwide Business Outsourcing Services Contract Activity by Industry, 2006
- Figure: Worldwide Business Outsourcing Services Contract Value Share by Industry and Geographic Coverage, 2006
- Figure: Worldwide Business Outsourcing Services Contracts by Industry and Geographic Coverage, 2006
- Table: Worldwide Business Outsourcing Contract Value and Share by Industry, 2002-2006
- Table: Worldwide Business Outsourcing Contract Activity and Share by Industry, 2002-2006
- Table: Global Business Outsourcing Contract Value and Share by Industry, 2002-2006
- Table: Global Business Outsourcing Contract Activity and Share by Industry, 2002-2006
- Table: Americas Business Outsourcing Contract Value and Share by Industry, 2002-2006
- Table: Americas Business Outsourcing Contract Activity and Share by Industry, 2002-2006
- Table: EMEA Business Outsourcing Contract Value and Share by Industry, 2002-2006
- Table: EMEA Business Outsourcing Contract Activity and Share by Industry, 2002-2006
- Table: Asia/Pacific Business Outsourcing Contract Value and Share by Industry, 2002-2006
- Table: Asia/Pacific Business Outsourcing Contract Activity and Share by Industry, 2002-2006
- Figure: Worldwide Business Outsourcing Services Average Deal Value for Banking, Communications and Media, Discrete Manufacturing, Government, and Professional Services, 2002-2006
- Figure: Worldwide Business Outsourcing Services Average Deal Value for Healthcare Services, Insurance, Process Manufacturing, Transportation, and Retail Trade, 2002-2006
- Contracts by Bid Type and Pricing Methodology
- Figure: Worldwide Business Outsourcing Services Contract Activity Share by Bid Type, 2002-2006
- Figure: Worldwide Business Outsourcing Services Contract Activity Share by Pricing Methodology, 2002-2006
- Contracts by Onshore Versus Offshore Providers
- Figure: Worldwide Business Outsourcing Services Value by Onshore and Offshore Provider, 2002-2006
- Figure: Worldwide Business Outsourcing Services Activity by Onshore and Offshore Provider, 2002-2006
- Contracts by Quarter
- Figure: Worldwide Business Outsourcing Services Contract Value and Activity, 1Q02-4Q06
- Figure: Worldwide Business Outsourcing Services Average Contract Value, 1Q02-4Q06
- Vendor Performance
- Figure: Worldwide BPO Provider Participation, 2002-2006
- Figure: Worldwide Business Outsourcing Services Contract Value for the Top 10 Vendors, 2006
- Figure: Worldwide Business Outsourcing Services Contract Activity for the Top 10 Vendors, 2006
- Figure: Worldwide Business Outsourcing Services Average Contract Value for the Top 10 Vendors, 2006
- Table: Top 10 Business Outsourcing Vendors by Market Share Rank (Based on Value), 2002-2006
- Figure: Worldwide HR Outsourcing Contract Value for the Top 10 Vendors, 2006
- Figure: Worldwide HR Outsourcing Contract Activity for the Top 10 Vendors, 2006
- Figure: Worldwide F&A Outsourcing Contract Value for the Top 10 Vendors, 2006
- Figure: Worldwide F&A Outsourcing Contract Activity for the Top 10 Vendors, 2006
- Figure: Worldwide Customer Management Outsourcing Contract Value for the Top 10 Vendors, 2006
- Figure: Worldwide Customer Management Outsourcing Contract Activity for the Top 10 Vendors, 2006
- Figure: Worldwide Procurement BPO Contract Value for the Top 10 Vendors, 2006
- Figure: Worldwide Procurement BPO Contract Activity for the Top 10 Vendors, 2006
- Future Outlook
- Figure: Sourcing Model Economics: Balancing and Optimizing Investment Strategy
- Figure: Key Elements of BPO Value Proposition
- Figure: A Road Map Framework for Measuring and Managing Transformation
- Building Blocks for Platform-Based Delivery: Virtualized Utilities and Intelligent Sourcing Ecosystems
- Figure: Building Blocks for Platform-Based Delivery: Intelligent Sourcing
- Figure: Globalized Delivery of Business Process in a Virtual World
- Essential Guidance
- Learn More
- Related Research
- Synopsis
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