Abstract
This IDC study (which is a translation of the Japanese report IDC #J7320103)
explores the CRM, ERM, and SCM deployment landscapes based on the results of a
user survey, IT Solutions User Survey, conducted by IDC in January 2007. The
implementation rates of CRM, ERM, and SCM are found to be 12.5%, 29.1%, and
14.9% respectively. Companies that plan to implement within two years account
for 2.6%, 3.9% and 2.9% of the survey sample respectively. An increasing number
of companies are implementing CRM, ERM, and SCM through the use of packaged
software. On the whole, however, investments in IT solutions have been somewhat
flat. Users are now more circumspect in undertaking investments. Rather than
implementing large-scale projects, they tend to pinpoint the solutions they
require and leverage packaged software.
Judging from the current implementation rates, there are still a lot of
opportunities to be uncovered in the IT solutions market in the form of add-on
and replacement needs among new and existing customers. To maintain growth,
however, it is necessary for solution vendors to demonstrate their commitment
to user companies in the long term. To do so, they should "strengthen services
related to version upgrade and migration, provide products and services through
flexible pricing systems, and create systems for partner development," observes
Tomoko Akagi, group manager, Software, IDC Japan.
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