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Market Research Report
Japan IT Solutions User Perceptions and Needs 2007
Published by
IDC
Published
2008/01
Content info
Pages: 401
Product code
ID59549
Price
From
US $ 5000
US $ 5000
PDF by E-mail (Single User License)
How to Order?
PDF by E-Mail
Approx. 1-2 business days
Hard Copy/CD-ROM
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If you need expedited delivery, please call us.
Table of Contents
Table of Contents
IDC Opinion
In This Study
Methodology
Table: Preliminary Survey Respondent Profile by Industry
Figure: Preliminary Survey Respondent Profile by Industry
Table: Preliminary Survey Respondent Profile by Company Size (Number of Employees)
Figure: Preliminary Survey Respondent Profile by Company Size (Number of Employees)
Table: Preliminary Survey Respondent Profile by Company Turnover
Figure: Preliminary Survey Respondent Profile by Company Turnover
Table: Main Survey Respondent Profile by Industry
Figure: Main Survey Respondent Profile by Industry
Table: Main Survey Respondent Profile by Company Size (Number of Employees)
Figure: Main Survey Respondent Profile by Company Size (Number of Employees)
Table: Main Survey Respondent Profile by Company Turnover
Figure: Main Survey Respondent Profile by Company Turnover
Executive Summary
Situation Overview
CRM Solutions User Survey Results
CRM Deployment Landscape
Table: CRM Deployment Landscape by Industry
Figure: CRM Deployment Landscape by Industry
Table: CRM Deployment Landscape by Company Size (Number of Employees)
Figure: CRM Deployment Landscape by Company Size (Number of Employees)
Table: CRM Deployment Landscape by Company Turnover
Figure: CRM Deployment Landscape by Company Turnover
CRM Cost
Table: CRM Solutions Packaged Software Costs - SFA
Figure: CRM Solutions Packaged Software Costs - SFA
Table: CRM Solutions Packaged Software Costs - Marketing
Figure: CRM Solutions Packaged Software Costs - Marketing
Table: CRM Solutions Packaged Software Costs - Customer Service
Figure: CRM Solutions Packaged Software Costs - Customer Service
Table: CRM Solutions Packaged Software Costs - Contact Center
Figure: CRM Solutions Packaged Software Costs - Contact Center
Table: CRM Solutions Hardware Costs - SFA
Figure: CRM Solutions Hardware Costs - SFA
Table: CRM Solutions Hardware Costs - Marketing
Figure: CRM Solutions Hardware Costs - Marketing
Table: CRM Solutions Hardware Costs - Customer Service
Figure: CRM Solutions Hardware Costs - Customer Service
Table: CRM Solutions Hardware Costs - Contact Center
Figure: CRM Solutions Hardware Costs - Contact Center
Table: CRM Solutions Implementation Service Costs - SFA
Figure: CRM Solutions Implementation Service Costs - SFA
Table: CRM Solutions Implementation Service Costs - Marketing
Figure: CRM Solutions Implementation Service Costs - Marketing
Table: CRM Solutions Implementation Service Costs - Customer Service
Figure: CRM Solutions Implementation Service Costs - Customer Service
Table: CRM Solutions Implementation Service Costs - Contact Center
Figure: CRM Solutions Implementation Service Costs - Contact Center
Table: CRM Solutions Annual Operation Service Costs - SFA
Figure: CRM Solutions Annual Operation Service Costs - SFA
Table: CRM Solutions Annual Operation Service Costs - Marketing
Figure: CRM Solutions Annual Operation Service Costs - Marketing
Table: CRM Solutions Annual Operation Service Costs - Customer Service
Figure: CRM Solutions Annual Operation Service Costs - Customer Service
Table: CRM Solutions Annual Operation Service Costs - Contact Center
Figure: CRM Solutions Annual Operation Service Costs - Contact Center
CRM Usage History
Table: CRM Usage History
Figure: CRM Usage History
CRM Implementation Time
Table: CRM Implementation Time
Figure: CRM Implementation Time
CRM Implementation Method
Table: CRM Implementation Method - SFA
Figure: CRM Implementation Method - SFA
Table: CRM Implementation Method - Marketing
Figure: CRM Implementation Method - Marketing
Table: CRM Implementation Method - Customer Service
Figure: CRM Implementation Method - Customer Service
Table: CRM Implementation Method - Contact Center
Figure: CRM Implementation Method - Contact Center
CRM Customization Methods
Table: CRM Customization Method - SFA
Figure: CRM Customization Method - SFA
Table: CRM Customization Method - Marketing
Figure: CRM Customization Method - Marketing
Table: CRM Customization Method - Customer Services
Figure: CRM Customization Method - Customer Services
Table: CRM Customization Method - Contact Center
Figure: CRM Customization Method - Contact Center
Changes in CRM Investment Value
Table: CRM Investment Value Changes - SFA
Figure: CRM Investment Value Changes - SFA
Table: CRM Investment Value Changes - Marketing
Figure: CRM Investment Value Changes - Marketing
Table: CRM Investment Value Changes - Customer Service
Figure: CRM Investment Value Changes - Customer Service
Table: CRM Investment Value Changes - Contact Center
Figure: CRM Investment Value Changes - Contact Center
Measuring the Effectiveness of CRM Implementation
Table: CRM Effectiveness Measurement
Figure: CRM Effectiveness Measurement
CRM Service Vendor Selection Criteria
Table: CRM Software Selection Criteria - SFA
Figure: CRM Software Selection Criteria - SFA
Table: CRM Software Selection Criteria - Marketing
Figure: CRM Software Selection Criteria - Marketing
Table: CRM Software Selection Criteria - Customer Services
Figure: CRM Software Selection Criteria - Customer Services
Table: CRM Software Selection Criteria - Contact Center
Figure: CRM Software Selection Criteria - Contact Center
Objectives of Implementing CRM Solutions
Table: CRM Solutions Implementation Objectives - SFA
Figure: CRM Solutions Implementation Objectives - SFA
Table: CRM Solutions Implementation Objectives - Marketing
Figure: CRM Solutions Implementation Objectives - Marketing
Table: CRM Solutions Implementation Objectives - Customer Service
Figure: CRM Solutions Implementation Objectives - Customer Service
Table: CRM Solutions Implementation Objectives - Contact Center
Figure: CRM Solutions Implementation Objectives - Contact Center
Effectiveness of Implementing CRM Solutions
Table: CRM Solutions Implementation Effectiveness - SFA
Figure: CRM Solutions Implementation Effectiveness - SFA
Table: CRM Solutions Implementation Effectiveness - Marketing
Figure: CRM Solutions Implementation Effectiveness - Marketing
Table: CRM Solutions Implementation Effectiveness - Customer Service
Figure: CRM Solutions Implementation Effectiveness - Customer Service
Table: CRM Solutions Implementation Effectiveness - Contact Center
Figure: CRM Solutions Implementation Effectiveness - Contact Center
Issues Faced During CRM Solutions Implementation
Table: Issues Faced During CRM Solutions Implementation
Figure: Issues Faced During CRM Solutions Implementation
Issues Faced After CRM Solutions Implementation
Table: Issues Faced After CRM Solutions Implementation
Figure: Issues Faced After CRM Solutions Implementation
On-Demand CRM Deployment Landscape
Table: CRM On-Demand Deployment Landscape - SFA
Figure: CRM On-Demand Deployment Landscape - SFA
Table: CRM On-Demand Deployment Landscape - Marketing
Figure: CRM On-Demand Deployment Landscape - Marketing
Table: CRM On-Demand Deployment Landscape - Customer Service
Figure: CRM On-Demand Deployment Landscape - Customer Services
Table: CRM On-Demand Deployment Landscape - Contact Center
Figure: CRM On-Demand Deployment Landscape - Contact Center
ERM Solutions User Survey Results
ERM Deployment Landscape
Table: ERM Deployment Landscape by Industry
Figure: ERM Deployment Landscape by Industry
Table: ERM Deployment Landscape by Company Size (Number of Employees)
Figure: ERM Deployment Landscape by Company Size (Number of Employees)
Table: ERM Deployment Landscape by Company Turnover
Figure: ERM Deployment Landscape by Company Turnover
ERM Cost
Table: ERM Solutions Packaged Software Costs - Finance and Accounting
Figure: ERM Solutions Packaged Software Costs - Finance and Accounting
Table: ERM Solutions Packaged Software Costs - HR and Payroll
Figure: ERM Solutions Packaged Software Costs - HR and Payroll
Table: ERM Solutions Packaged Software Costs - Sales Management
Figure: ERM Solutions Packaged Software Costs - Sales Management
Table: ERM Solutions Packaged Software Costs - Production Management
Figure: ERM Solutions Packaged Software Costs - Production Management
Table: ERM Solutions Packaged Software Costs - Purchasing Management
Figure: ERM Solutions Packaged Software Costs - Purchasing Management
Table: ERM Solutions Hardware Costs - Finance and Accounting
Figure: ERM Solutions Hardware Costs - Finance and Accounting
Table: ERM Solutions Hardware Costs - HR and Payroll
Figure: ERM Solutions Hardware Costs - HR and Payroll
Table: ERM Solutions Hardware Costs - Sales Management
Figure: ERM Solutions Hardware Costs - Sales Management
Table: ERM Solutions Hardware Costs - Production Management
Figure: ERM Solutions Hardware Costs - Production Management
Table: ERM Solutions Hardware Costs - Purchasing Management
Figure: ERM Solutions Hardware Costs - Purchasing Management
Table: ERM Solutions Implementation Service Costs - Finance and Accounting
Figure: ERM Solutions Implementation Service Costs - Finance and Accounting
Table: ERM Solutions Implementation Service Costs - HR and Payroll
Figure: ERM Solutions Implementation Service Costs - HR and Payroll
Table: ERM Solutions Implementation Service Costs - Sales Management
Figure: ERM Solutions Implementation Service Costs - Sales Management
Table: ERM Solutions Implementation Service Costs - Production Management
Figure: ERM Solutions Implementation Service Costs - Production Management
Table: ERM Solutions Implementation Service Costs - Purchasing Management
Figure: ERM Solutions Implementation Service Costs - Purchasing Management
Table: ERM Solutions Annual Operation Service Costs - Finance and Accounting
Figure: ERM Solutions Annual Operation Service Cost - Finance and Accounting
Table: ERM Solutions Annual Operation Service Costs - HR and Payroll
Figure: ERM Solutions Annual Operation Service Cost - HR and Payroll
Table: ERM Solutions Annual Operation Service Costs - Sales Management
Figure: ERM Solutions Annual Operation Service Cost - Sales Management
Table: ERM Solutions Annual Operation Service Costs - Production Management
Figure: ERM Solutions Annual Operation Service Cost - Production Management
Table: ERM Solutions Annual Operation Service Costs - Purchasing Management
Figure: ERM Solutions Annual Operation Service Cost - Purchasing Management
ERM Usage History
Table: ERM Usage History
Figure: ERM Usage History
ERM Implementation Time
Table: ERM Implementation Time
Figure: ERM Implementation Time
ERM Implementation Method
Table: ERM Implementation Method - Finance and Accounting
Figure: ERM Implementation Method - Finance and Accounting
Table: ERM Implementation Method - HR and Payroll
Figure: ERM Implementation Method - HR and Payroll
Table: ERM Implementation Method - Sales Management
Figure: ERM Implementation Method - Sales Management
Table: ERM Implementation Method - Production Management
Figure: ERM Implementation Method - Production Management
Table: ERM Customization Method - Purchasing Management
Figure: ERM Implementation Method - Purchasing Management
ERM Customization Methods
Table: ERM Customization Method - Finance and Accounting
Figure: ERM Customization Method - Finance and Accounting
Table: ERM Customization Method - HR and Payroll
Figure: ERM Customization Method - HR and Payroll
Table: ERM Customization Method - Sales Management
Figure: ERM Customization Method - Sales Management
Table: ERM Customization Method - Production Management
Figure: ERM Customization Method - Production Management
Table: ERM Customization Method - Purchasing Management
Figure: ERM Customization Method - Purchasing Management
Changes in ERM Investment Value
Table: ERM Investment Value Changes - Finance and Accounting
Figure: ERM Investment Value Changes - Finance and Accounting
Table: ERM Investment Value Changes - HR and Payroll
Figure: ERM Investment Value Changes - HR and Payroll
Table: ERM Investment Value Changes - Sales Management
Figure: ERM Investment Value Changes - Sales Management
Table: ERM Investment Value Changes - Production Management
Figure: ERM Investment Value Changes - Production Management
Table: ERM Investment Value Changes - Purchasing Management
Figure: ERM Investment Value Changes - Purchasing Management
Measuring the Effectiveness of ERM Implementation
Table: ERM Effectiveness Measurement
Figure: ERM Effectiveness Measurement
ERM Service Vendor Selection Criteria
Table: ERM Software Selection Criteria - Finance and Accounting
Figure: ERM Software Selection Criteria - Finance and Accounting
Table: ERM Software Selection Criteria - HR and Payroll
Figure: ERM Software Selection Criteria - HR and Payroll
Table: ERM Software Selection Criteria - Sales Management
Figure: ERM Softwar
Related Report
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Enterprise Resource Planning (ERP): Vendor Strategies and Opportunities in the US Mid-Enterprise Market
Location Intelligence: A Supply-Side Analysis
2009 Overview of the Business & Enterprise Application Software and Services Market in Developed Asia-Pacific (Australia, Japan & Korea)
2009 Overview of the Business & Enterprise Application Software and Services Market in Latin America
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