Report: Worldwide On-Demand CRM Applications 2007-2011 Forecast Update and 2006 Vendor Shares: Diverse Strategies Aim to Differentiate in an Increasingly Competitive Landscape TOC

Table of Contents
IDC Opinion
In This Study
- Methodology
- Market Definition
  - Customer Relationship Management Applications
    - Sales
    - Marketing
    - Customer Service
    - Contact Center
  - Software on Demand
Situation Overview
- The On-Demand CRM Applications Market in 2006
- Table: Worldwide On-Demand CRM Applications Revenue by Vendor, 2004-2006 ($M)
Future Outlook
- Forecast and Assumptions
  - Worldwide On-Demand CRM Applications Market Forecast, 2007-2011
  - Table: Worldwide On-Demand and Total CRM Applications Revenue, 2006-2011 ($M)
  - Table: Key Forecast Assumptions for the Worldwide On-Demand CRM Applications Market, 2007-2011
- Market Context
- Table: Worldwide On-Demand CRM Applications Revenue, 2005-2011: Comparison of December 2006 and December 2007 Forecasts ($M)
- Figure: Worldwide On-Demand CRM Applications Revenue, 2005-2011: Comparison of December 2006 and December 2007 Forecasts
- Figure: Worldwide On-Demand CRM Applications Revenue Growth, 2006-2011: Comparison of December 2006 and December 2007 Forecasts
- Table: Key Announcements in 2007 That Highlight Diverse Customer Acquisition Strategies
- Figure: Current Software Application License/Delivery Model
- Figure: Evaluation of Software Application License/Delivery Models
Essential Guidance
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- Related Research
- Methodology
- Synopsis

Worldwide On-Demand CRM Applications 2007-2011 Forecast Update and 2006 Vendor Shares: Diverse Strategies Aim to Differentiate in an Increasingly Competitive Landscape