Customer Relationship Management Applications: Industry-Specific Needs, Software Licensing, and Product Innovations in Australia, the PRC, India, and Korea

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
    • Qualification and Sample Size
    • Figure: Survey Population by Country
    • Figure: Survey Population by Vertical Industries
    • Figure: Survey Population by Customer Size
• Situation Overview
  • Industry-Specific Applications Preferred
  • Figure: Deployment of Customer Relationship Management Industry-Specific Applications in the Major Countries
  • Figure: Key Reasons for Deploying Industry Specific Software in the Major Countries
  • Figure: Australia Vendors that Best Deliver - Software Offers Functionality Not Available in Standard Applications
  • Figure: The People' s Republic of China Vendors that Best Deliver - Software Offers Functionality Not Available in Standard Applications
  • Figure: India Vendors that Best Deliver - Software Offers Functionality Not Available in Standard Applications
  • Figure: Korea Vendors that Best Deliver - Software Offers Functionality Not Available in Standard Applications
  • Issues in Software Licensing
  • Figure: Changes That Are MOST CRITICAL to Software Licensing
  • Figure: Organizations Currently Running Their Software Through a Software-as-a-Service/On-Demand Delivery Model
  • Figure: Plan to Run Over the Next 12 Months - Through a Software-as-a-Service/On-Demand Mode
  • Software Innovation in Customer Relationship Management
  • Figure: Importance of Innovation in Software Vendor Selection
  • Figure: Australia Most Innovative Vendors in Terms of PROCESS Innovation
  • Figure: The People' s Republic of China Most Innovative Vendors in Terms of PROCESS Innovation
  • Figure: India Most Innovative Vendors in Terms of PROCESS Innovation
  • Figure: Korea Most Innovative Vendors in Terms of PROCESS Innovation
  • Figure: Australia Most Innovative Vendors in Terms of PROCESS Innovation
  • Figure: The People' s Republic of China Most Innovative Vendors in Terms of PROCESS Innovation
  • Figure: India Most Innovative Vendors in Terms of PROCESS Innovation
  • Figure: Korea Most Innovative Vendors in Terms of PROCESS Innovation
• Future Outlook
• Essential Guidance
• Learn More
  • Related Research
  • Synopsis