Abstract
This IDC study represents a comprehensive overview of the market trends and
opportunities for business process outsourcing (BPO) in Vietnam. This BPO study
covers qualitative as well as quantitative insights in the Vietnam market
through a demand-side survey across 100 organizations from different vertical
industries in the private and public sectors of key industries. This study not
only provides an in-depth examination of how the current adoption of BPO in
Vietnam but also provides vendors with useful information on BPO adoption
trends in the market, including organizations' processing activities, decision
making, and their perceptions on BPO services.
"This survey showed a great interest level and early knowledge of BPO services
from the local business executives. This market would reach its potential as
BPO adoption concerns such as cost, security, reliability, and so forth, are
fulfilled. In addition, local establishment of reputable international BPO
service providers (SPs) could only help to increase awareness and boost
confidence level", says Lam Nguyen, country director, IDC Vietnam.
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