Table of Contents
- Table of Contents
- IDC Opinion
- In This Study
- Methodology
- Qualification and Sample Size
- Figure: Industry Classification, 2007
- Figure: Multinational Company Versus Local Company, 2007
- General Weighting of the Sample Size
- Executive Summary
- Situation Overview
- Survey Findings
- Background Information
- Figure: Number of Full-Time Employees, 2007
- Figure: Business Units, 2007
- Figure: Survey Respondents' Job Titles, 2007
- Current Business Process Outsourcing Adoption
- Figure: Non-IT-Function Outsourcing, 2007
- Without Business Process Outsourcing Activity
- Previous Outsourcing Engagement
- Figure: Previous Outsourcing Engagements, 2007
- Reasons for Not Outsourcing
- Figure: Reasons for Not Outsourcing, 2007
- With Business Process Outsourcing Activity
- Business Process Outsourcing Activity
- Figure: Functions Outsourced, 2007
- Figure: Human Resources: Full Outsourcing Versus Processing, 2007
- Figure: Finance and Accounting: Full Outsourcing Versus Processing, 2007
- Figure: Customer Care: Full Outsourcing Versus Processing, 2007
- Figure: Other Functions Outsourced, 2007
- Figure: Other Functions: Full Outsourcing Versus Processing, 2007
- Figure: Other Functions: Processing Services Outsourced, 2007
- Business Process Outsourcing Main Issues
- Figure: Business Process Outsourcing Main Issues, 2007
- Business Process Outsourcing Benefits
- Figure: Business Process Outsourcing Benefits, 2007
- Business Process Outsourcing Satisfaction Level
- Figure: Business Process Outsourcing Satisfaction Levels, 2007
- Considering Business Process Outsourcing Activity
- Criteria for Decision Making
- Figure: Criteria for Decision Making, 2007
- Decision-Making Time
- Figure: Decision-Making Times, 2007
- Business Processing Outsourcing Contract
- Figure: Likelihood of Renewing Business Process Outsourcing Contracts, 2007
- Figure: Typical Length of Business Process Outsourcing Contract, 2007
- Figure: Places Where Business Process Outsourcing Contracts Were Signed, 2007
- Annual Budget for Business Process Outsourcing Spending
- Figure: Annual Budgets for Business Process Outsourcing Spending, 2007
- Organizations' Business Process Outsourcing Experience
- Figure: Organizations' Business Process Outsourcing Experiences, 2007
- Business Process Outsourcing Trends
- Business Process Outsourcing Processing
- Issues to Consider Before Embarking on Business Process Outsourcing
- Figure: Issue: Vendor Capability, 2007
- Figure: Issue: Security, 2007
- Figure: Issue: Vendor Track Record, 2007
- Figure: Issue: Cost, 2007
- Figure: Issue: Location of Business Process Outsourcing Center, 2007
- Figure: Issue: Technology, 2007
- Figure: Issue: Vendor Flexibility, 2007
- Figure: Issues, 2007
- Steps to Take before Embarking on Business Process Outsourcing
- Figure: Steps to Take Before Embarking on Business Process Outsourcing, 2007
- Preferred Outsourcing Location
- Figure: Preferred Outsourcing Location, 2007
- Staff After Outsourcing
- Figure: Staff After Outsourcing, 2007
- Business Process Outsourcing Vendors
- Figure: Business Process Outsourcing Vendors, 2007
- Figure: Other Business Process Outsourcing Vendors, 2007
- Business Process Outsourcing Decision Making
- Figure: Business Process Outsourcing Decision Makers, 2007
- Figure: Places of Decision Making, 2007
- Business Processing Outsourcing Perception
- Figure: Business Process Outsourcing Perception, 2007
- Future Outlook
- Essential Guidance
- Recommendations for Business Process Outsourcing/Processing Service Providers
- Learn More
- Related Research
- Definitions
- Business Outsourcing
- Distinction Between Business Process Outsourcing and Processing Services
- Horizontal Business Process Outsourcing Versus Vertical Business Process Outsourcing
- Human Resources
- Training
- Finance and Accounting
- Procurement Outsourcing
- Billing
- Synopsis
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