2007 Offshore Application Outsourcing Providers: A Growing Competitive Force

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
• Situation Overview
  • Definitions
    • Application Outsourcing
      • Application Management
      • Hosted Application Management
    • Distinguishing Discrete Application Outsourcing Revenue
    • Figure: Discrete Versus Bundled Application Management Spending
    • A Note on Application Outsourcing Versus Application Management
  • Scope of This Study
  • Methodology
    • Vendor Selection
  • HCL Technologies
    • Company Snapshot
    • Table: HCL Technologies at a Glance
    • Application Outsourcing Direction
      • Application Outsourcing Business Performance
      • Operations Center Locations
        • Hosting
      • Transformation and Modernization Capabilities
      • Industry Expertise
      • Tools and Methodologies
      • Vision
    • Future Outlook
  • Infosys
    • Company Snapshot
    • Table: Infosys at a Glance
    • Application Outsourcing Direction
      • Application Outsourcing Business Performance
      • Operations Center Locations
        • Hosting
      • Transformation and Modernization Capabilities
      • Industry Expertise
      • Tools and Methodologies
      • Vision
    • Future Outlook
  • Neoris
    • Company Snapshot
    • Table: Neoris at a Glance
    • Application Outsourcing Direction
      • Application Outsourcing Business Performance
      • Operations Center Locations
        • Hosting
      • Transformation and Modernization Capabilities
      • Industry Expertise
      • Tools and Methodologies
      • Vision
    • Future Outlook
  • Satyam
    • Company Snapshot
    • Table: Satyam at a Glance
    • Application Outsourcing Direction
      • Application Outsourcing Business Performance
      • Operations Center Locations
      • Hosting
      • Transformation and Modernization Capabilities
      • Industry Expertise
      • Tools and Methodologies
      • Vision
    • Future Outlook
  • TCS
    • Company Snapshot
    • Table: TCS at a Glance
    • Application Outsourcing Direction
      • Application Outsourcing Business Performance
      • Operations Center Locations
        • Hosting
      • Transformation and Modernization Capabilities
      • Industry Expertise
      • Tools and Methodologies
      • Vision
    • Future Outlook
  • Wipro
    • Company Snapshot
    • Table: Wipro Technologies at a Glance
    • Application Outsourcing Direction
      • Application Outsourcing Business Performance
      • Operations Center Locations
        • Hosting
      • Transformation and Modernization Capabilities
      • Industry Expertise
      • Tools and Methodologies
      • Vision
    • Future Outlook
• Future Outlook
• Figure: Worldwide and U.S. Application Management Services Revenue, 2005-2012
  • Findings
    • Application Outsourcing is Growing and Becoming Increasingly Proactive
    • Table: Summary of Total Service and AO Revenue for Selected Vendors, 2006 and 2007
    • History Informs Commitment to Proactivity
    • Standalone Application Outsourcing Represents a Small Portion of Total Application Outsourcing Services Delivered
    • Not All Application Outsourcing Offerings are Equal
    • Service-Level Agreements Reveal All
    • Table: Reactive Versus Proactive SLAs
    • Close Relationship Between Application Outsourcing and Transformation/Modernization
    • Table: Summary of Application Outsourcing Business Share by Application Type and Selected Vendor (%)
    • Trend Toward "Outsource, Then Optimize"
    • Growth in Emerging Contract Formats
    • Increasing Focus on End Users
    • Little Differentiation Among Offshore Providers
    • Tools and Methodologies are Key
    • New Offices Offer New Expertise
• Essential Guidance
  • Actions to Consider
• Learn More
  • Related Research
  • Synopsis