ITEyewitness: A Guide to Good Governance in Outsourcing Contracts

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
• Situation Overview
  • The Use of Outsourcing in Australia and New Zealand
  • Figure: The Use of Outsourcing in Australia and New Zealand
  • What Is Governance?
  • The Value of Governance in Outsourcing Contracts
  • Figure: Criteria Used to Measure Value in an Outsourcing Relationship (% of Responses)
  • Figure: Perception of Problems Resulting in Failure of Outsourcing Contracts (% of Responses)
• Future Outlook
  • Changing Expectations for Outsourcing Relationships
  • Addressing Multisourcing Challenges Through Operational Level Agreements within the Governance Framework
    • Defining Operational Level Agreements
    • Figure: Structured Governance
    • Establishing Operational Level Agreements
    • Figure: Operational Level Agreement Framework
  • Structuring the Program Governance Office
  • Table: Checklist: A Program Governance Office Should Help an Organisation Realise These Benefits
• Essential Guidance
• Learn More
  • Related Research
  • Synopsis