Table of Contents
- Table of Contents
- IDC Opinion
- In This Study
- Methodology
- Conceptual Framework
- Sample Quotas
- Table: Company Size Quotas
- Situation Overview
- Western Europe CRM Adoption
- Figure: Does Your Organization Have a CRM Solution in Place?
- Figure: CRM Adoption by Country
- Figure: CRM Adoption by Company Size
- CRM Software Vendors in Place
- Figure: Top 5 CRM Vendors Named in Western Europe
- Figure: Top 5 CRM Vendors Named in U.K.
- Figure: Top 5 CRM Vendors Named in Germany
- Figure: Top 5 CRM Vendors Named in Italy
- Figure: Top 5 CRM Vendors Named in Spain
- Figure: Top 5 CRM Vendors Named in France
- CRM Spending in 2007
- Figure: Spending Split for Packaged CRM by New Licenses, Upgrades, and Maintenance in 2007
- Table: Spending Split for Packaged CRM by New Licenses, Upgrades, and Maintenance in 2007 by Country
- Table: Spending Split for Packaged CRM by New Licenses, Upgrades, and Maintenance in 2007 by Company Size
- Future Outlook
- CRM Adoption Plans
- Figure: What is the Status of Your Organization' s CRM Solutions for the Next 12 Months?
- Table: Status of CRM Solutions for the Next 12 Months by Country
- Figure: Share of Companies That Are Currently Investing to Build a New Solution or Enhance the Old One by Country
- Table: Status of CRM Solutions for the Next 12 Months by Company Size
- Figure: Share of Companies Currently Investing to Build a New Solution or to Enhance the Old One by Company Size
- Figure: How is Your Company Building or Enhancing the Current CRM System?
- Figure: Share of Companies Building or Implementing a New CRM by Country
- Figure: Share of Companies Building or Implementing a New CRM by Company Size
- Figure: Why is Your Organization Currently Not Using or Not Considering a CRM Solution?
- Table: Why Companies Are Currently Not Using or Not Considering a CRM Solution by Country
- Table: Why Companies Are Currently Not Using or Not Considering a CRM Solution by Company Size
- Investment in SaaS for CRM Solutions
- Figure: In the Next 12 Months Will You Invest Software as a Service to Replace or Supplement the Functionality of Existing CRM Solutions? If No, Will You in the Next 2 Years?
- Figure: Share of Enterprises That Will Invest in Software as a Service to Replace or Supplement the Functionality of Existing CRM Solutions by Country (%)
- Figure: Share of Enterprises That Will Invest in Software as a Service to Replace or Supplement the Functionality of Existing CRM Solutions by Company Size (%)
- Essential Guidance
- Learn More
- Related Research
- Synopsis
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