Asia/Pacific (Excluding Japan) Unified Communications Survey 2007: Are Enterprises Jumping on the Unified Communications Bandwagon?

Abstract

This IDC study presents findings from IDC' s Asia/Pacific (Excluding Japan) Enterprise Communications Survey, 2007. IDC surveyed CIOs and IT managers from 1,218 enterprises in Australia, Hong Kong, India, Indonesia, Korea, Malaysia, the PRC, the Philippines, Singapore, Taiwan, and Thailand. Based on the findings, this study analyses the enterprises' usage and adoption trends related to enterprise telephony and unified communications (UC) in the Asia/Pacific (Excluding Japan) or APEJ region.

"IDC' s survey findings reveal that 58% of the enterprises in APEJ that currently have traditional PBX and key telephone systems want to replace them in 1-2 years. These enterprises will provide an upsell opportunity for UC vendors and their partners," says Shalini Verma, research manager, Telecommunications Research, IDC Asia/Pacific. "Enterprises adopting UC solutions will base their buying decision on cost of the solution as well as comprehensive technical support. As UC solutions impact a variety of systems, applications, and devices, enterprises expect the UC suppliers to play a bigger role throughout the solution life cycle."