Table of Contents
- Table of Contents
- IDC Opinion
- In This Study
- Situation Overview
- Midsize Services Industry Respondents' Profiles
- Table: Respondents by Company Size
- Table: Industry Classification by Principal Business Activity
- Figure: Number of Employees in the U.S. Organization
- Figure: Respondents by Decision-Making Role in Enterprise Software Applications Selection
- Figure: Source of Budget for Applications for New Initiatives by LOB and IT
- Future Outlook
- Drivers for Future Enterprise Software Applications Investments in the Midsize Services Industry
- Figure: Line-of-Business and IT Respondents' Top 3 Drivers for Future Enterprise Applications Investments
- Midsize U.S. Services Organizations' Approach to Enterprise Application Solutions
- Figure: Buy Versus Build Solution Preference
- Figure: Enterprise Software Solution Preference
- CRM Application Solutions: Use and Purchase by Midsize U.S. Services Organizations
- Table: CRM Software Applications in Use and Being Purchased, Replaced, or Upgraded in the Next 12 Months (% of Respondents)
- Figure: Investment Changes Across CRM Applications in the Next 12 Months
- Figure: Seats Paid-For in Actual Use by CRM Application Type
- Open Source in the Purchase of CRM Applications by Midsize U.S. Services Organizations
- Figure: Plans for Open Source CRM Applications
- Adoption of SOA-Architected CRM Solutions by Midsize U.S. Services Organizations
- Figure: Adoption Plans for SOA for CRM Applications
- Adoption of Various License/Delivery Models for CRM Applications Among Midsize U.S. Services Organizations
- Figure: License/Delivery Model for CRM Applications - Currently, Evaluating, Implementing, and Moving Away From
- Essential Guidance
- Learn More
- Related Research
- Methodology
- Synopsis
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