IT Outsourcing Becomes a Skills Game in 2008

Table of Contents

• Table of Contents
• IDC Opinion
• In This Insight
  • Methodology
  • Figure: Survey Respondents, 2007, by Company Size (Number of Employees)
  • Figure: Survey Respondents, 2007, by Industry
• Situation Overview
  • General Attitude to Outsourcing
    • Sourcing Strategy
      • Selective Outsourcing is Preferred Strategy at a Third of European Organizations
      • Multisource Strategy Pervades Across Europe
      • Single Supplier is the Preferred Strategy for Less Than 10% of European Organizations
      • Consortia Not a Big Hit
      • One in Five Italian Organizations Lack a Sourcing Strategy
      • Figure: Western European Organizations' General Attitude to Outsourcing
      • Figure: Western European Organizations' General Attitude to Outsourcing, by Vertical Market
      • Figure: Western European Organizations' General Attitude to Outsourcing, by Country
    • The Value of Outsourcing
      • Access to Additional Skills and Expertise is the Key Value-Add to Outsourcing in 2008
      • Improved Performance, More Responsive Delivery, and the Ability to Free Up Internal Resources is the Key Role of Outsourcing for Approximately 35% of Survey Respondents
      • Reduction in IT Operational Costs Remains a Key Value for One in Three European Organizations
      • Figure: Western Europe, Perceived Value to Outsourcing
    • IT Outsourcing Opportunities in 2008
    • Table: Western Europe, IT Outsourcing Adoption, by IT Area (% of Respondents)
    • Key Drivers for Outsourcing IT Environments
    • Figure: Western Europe, Key Drivers to Outsourcing the IT Environment (Mean)
• Future Outlook
  • Key Factors for Successful Outsourcing
    • Knowledge of the Client Enterprise Itself is Crucial
    • Selecting the Right Vendor is a Success Factor for One in Two European Organizations
    • Contract Structure and Open Communication Counts for One in Three European Organizations
    • Senior Management Support Requires a Strategic Vision and a Plan for the Outsourcing Contract
    • Figure: Western Europe, Key Factors for Successful Outsourcing (% of Respondents)
  • Barriers and Concerns to Outsourcing
    • Lack of Expertise, Knowledge, and Understanding
    • Execution
    • Communication
    • Loss of Control
• Essential Guidance
• Learn More
  • Related Research
  • Synopsis