Table of Contents
- Table of Contents
- In This Update
- Introduction
- Multi-play Offerings
- Multi-play Stage 1 - Single Operator, Multiple Networks
- Multi-play Stage 2 - Any Service, Single Network
- The Client Perspective
- Market Drivers
- Apparent Price Reduction
- One Bill, One Support Number
- New Features Possibility
- Market Restraints
- Established Habit with the Actual Provider
- Little or No Discount
- The Operators Perspective
- Triple-Play Is Able to Reduce Company' s Churn Rate
- Triple Play Can Differentiate a Service
- Triple Play Can Leverage ARPU
- Triple Play Trends Around The World
- International Benchmarking
- United States
- Europe
- Asia
- The Canadian Case
- Overview
- Figure: DTH and Digital Cable Subscription Evolution in Canada
- Figure Rogers
- Figure: Digital Households by Technology, Canada
- Figure: Roger' s ARPU Evolution, Canada
- Shaw Cablesystems
- Canadian Customers Preferences
- Conclusions
- Triple Play In Brazil
- Overview
- Telefonica
- NET
- Figure: NET' s Churn and ARPU Evolution, Brazil
- Conclusion
- Future Outlook
- Essential Guidance
- Focus on basic strength
- Focus on customer satisfaction and brand loyalty
- Create unique values through value-added services
- Find complementary partners (advice for single-service providers)
- Learn More
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