IS Budget Dynamics Across Vertical Markets in Western Europe, An IDC Survey 2007

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
  • Definitions
• Situation Overview
  • IS Operating Budget Distribution
    • Segmentation Importance Increases as Little Money Flows to New Projects
    • Table: Western Europe, Distribution of IS Operating Budget Among Spending Areas by Vertical Market (% of IS Operating Budget)
  • Choosing an IT Supplier
    • Customer Service: Top Priority Across Verticals
    • Table: Western Europe, Most Important Reasons for Choosing Companies' Primary IT Supplier by Vertical Market
  • Satisfaction Level
    • Satisfaction Lower Than Expectations
    • Table: Western Europe, Rating of Primary IT Supplier' s Performance by Vertical Market
    • Figure: Western Europe, Most Important Reasons When Choosing a Primary IT Supplier Versus Customer Satisfaction With IT Suppliers' Performance
• Future Outlook
  • An IT Budget Perspective
    • IT Budget Increases
    • Table: Western Europe, Expected Change in IS Operating Budget in 2007 by Vertical Market
    • IT Innovation Improves in Selected Industries
    • Table: Western Europe, Expected Change in IS Operating Budget in 2007 by Spending Area - by Vertical Market
    • Table: Western Europe, Expected Change in 2007 in the Share of External Spending by Vertical Market
  • Sourcing IT Products and Services
    • Who Can Add Value?
    • Table: Western Europe, 2007 Expected IT Budget Breakdown by Source - by Vertical Market (% of Total External IT Budget)
    • Table: Western Europe, 2007 Expected Software Budget Breakdown by Source - by Vertical Market (% of Software Budget)
    • Table: Western Europe, Expected Change in the IT Budget Share Allocated to IT Sources - by Vertical Market (% of Companies)
• Essential Guidance
• Learn More
  • Related Research
  • Synopsis