Western European CRM Applications, Forecast and Analysis, 2008-2012

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
    • Important Notes
    • Packaged Software
  • CRM Applications Market Definitions
• Situation Overview
  • The CRM Applications Market in 2007
  • Table: Western European CRM Applications License and Maintenance Revenues, 2005-2007 ($M/€M)
  • Figure: Western European CRM Applications License and Maintenance Revenues, 2005-2007 ($M/€M)
  • Figure: Western Europe CRM Applications License and Maintenance Revenues by Solution Area, 2007 (%)
  • Figure: Western Europe CRM Applications License and Maintenance Revenues by Company Size, 2007 (%)
  • Figure: Western Europe CRM Applications License and Maintenance Revenues by Deployment Model, 2007 (%)
• Future Outlook
  • Forecast and Assumptions
    • Key Growth Drivers
    • Figure: Why is Your Organization Currently Not Using or Not Considering a CRM Solution?
    • Table: Key Forecast Assumptions for Western Europe CRM Applications, 2008-2012
    • Figure: Western European CRM Applications License and Maintenance Revenues, 2005-2012 (€M)
    • Forecast by Functional Segment
    • Table: Western Europe CRM Applications License and Maintenance Forecast by Functional Market, 2008-2012 (€M)
    • Forecast by Company Size
    • Figure: Share of Companies That Are Building or Implementing a New CRM by Company Size
    • Table: Western Europe CRM Applications License and Maintenance Forecast by Company Size, 2008-2012 (€M)
    • Forecast by Deployment Model
    • Figure: In the Next 12 Months Will You Invest in Software as a Service for Replacement or to Supplement the Functionality of Existing CRM Solutions€ If no, Will You in the Next Two Years?
    • Table: Western Europe CRM Applications License and Maintenance Forecast by Deployment Model, 2008-2012 (€M)
    • Forecast by Country
    • Western European Economic Overview
      • Austria
      • Belgium
      • Denmark
      • Finland
      • France
      • Germany
      • Greece
      • Ireland
      • Italy
      • Netherlands
      • Norway
      • Portugal
      • Spain
      • Sweden
      • Switzerland
      • United Kingdom
    • CRM Applications Forecast by Country
    • Table: Western European CRM Applications Forecast, 2008-2012 by Country (€M)
    • Figure: Western European CRM Applications 2007-2012 CAGR by Country (%)
    • Figure: Western European CRM Applications, 2007 Share and 2012 Share by Country (%)
      • A Survey View
      • Figure: Share of Companies That Are Building or Implementing a New CRM by Country
  • Market Context
  • Table: Western European CRM Applications Forecast, 2005-2012: Comparison of May 2007 and April 2008 Forecasts (€M)
  • Figure: Western European CRM Applications Forecast, 2005-2012: Comparison of May 2007 and April 2008 Forecasts
  • Figure: Western European CRM Applications Growth Forecast, 2005-2012: Comparison of May 2007 and April 2008 Forecasts
• Essential Guidance
• Learn More
  • Related Research
  • Methodology
    • Forecast Information Sources
    • The Forecasting Process
    • Company-Level Data Collection
    • Exchange Rates
    • Table: Key Exchange Rate Information
  • Synopsis