Abstract
This IDC study answers the following questions:
- What are IDC' s predictions and assumptions relating to market forces affecting the Western European AM services market, and what impact will they have on the market forecasts?
- What are the key recommendations from IDC for maintaining and growing AM revenues in the coming years?
"Clients are increasingly demanding high-value project work to be combined in
AM contracts: especially legacy modernization, SOA, and rationalization. In
addition, we see an increase in deals combining infrastructure services with
application services, transformational outsourcing, or even BPO," said Jennifer
Thomson, research manager, European Software and Services. "Demand for such
deals will help to combat price pressure in the short term, but vendors will be
challenged to prove value and ROI. As AM services are increasingly bundled up
front in new ' transformational' deals, vendors must offer a portfolio of
professional services to enable transformation and meet the needs of more
consultative-led engagements."
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