Table of Contents
- Table of Contents
- IDC Opinion
- In This Study
- Methodology
- Historical Market Values and Exchange Rates
- Table: Exchange Rates, 2003-2007 (%)
- Situation Overview
- Introduction
- Assess Current Situation
- Future Outlook
- Forecast and Assumptions
- Worldwide Market Review
- Table: Worldwide and U.S. Customer Care Services Revenue, 2007 and 2012 ($M)
- Table: Key Forecast Assumptions for the Worldwide Services Market, 2008-2012
- Worldwide Contact Center Services: Market Forecast by Service Offering
- Table: Worldwide Customer Care Services Revenue by Service Activity, 2007-2012 ($M)
- Forecast in Review
- Outsourcing Services
- Consulting Services
- Worldwide Customer Care Services: Market Forecast by Region
- Table: Worldwide Customer Care Services Revenue by Region, 2007-2012 ($M)
- Americas
- Asia/Pacific
- EMEA
- Worldwide Customer Care Services: Interaction Services by Service Activity
- Service Activities
- Table: Worldwide Customer Care Interaction Services Revenue by Service Activity, 2007-2012 ($M)
- Campaign Mix
- Revenue by Service Activity, 2007
- U.S. Customer Care Services: Market Forecast by Service Offering
- Forecast in Review
- Table: U.S. Customer Care Services Revenue by Service Activity, 2007-2012 ($M)
- U.S. Customer Care Services: Interaction Services by Service Activity
- Service Activities
- Table: U.S. Customer Care Interaction Services Revenue by Service Activity, 2007-2012 ($M)
- Campaign Mix
- Market Context
- Revenue by Service Activity, 2008 and Beyond
- Table: Worldwide Customer Care Services Revenue, 2005-2012: Comparison of March 2007 and May 2008 Forecasts ($M)
- Figure: Worldwide Customer Care Services Revenue, 2005-2012: Comparison of March 2007 and May 2008 Forecasts
- Essential Guidance
- The Opportunity for Customer Care Service Firms
- Learn More
- Related Research
- Synopsis
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