Consumer VoIP Services in Western Europe - Players, Successes, and Mistakes

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
    • Definitions
• Situation Overview
  • Drivers
    • Price
    • Competitive Pressure
    • Demographics
    • Consumer Demand
  • Inhibitors
    • Complexity
    • Customer Inertia
    • Perceived or Actual Service Shortcomings
    • Free Services
  • Selected Provider Profiles
    • Telio
      • Overview
      • Service Description
      • Figure: Telio Residential VoIP Service Infrastructure
      • Table: Telio Fixed Line Replacement Service Summary, April 2008
      • Customer Base
      • Market Strategy
      • Recent Performance
      • Future Outlook
      • Table: Telio SWOT Analysis
    • KPN
      • Overview
      • Service Description
      • Table: KPN VoIP Service Offerings (Bundled With Internet Access), April 2008
      • Customer Base
      • Market Strategy
      • Recent Performance
      • Future Outlook
      • Table: KPN SWOT Analysis
    • Skype
      • Overview
      • Service Description
      • Customer Base
      • Market Strategy
      • Recent Performance
      • Future Outlook
      • Table: Skype SWOT Analysis
    • France Telecom/Orange
      • Overview
      • Service Description
      • Customer Base
      • Market Strategy
      • Recent Performance
      • Future Outlook
      • Table: France Telecom/Orange SWOT Analysis
• Future Outlook
• Essential Guidance
  • Move From Focus on Price to Delivery of Value
  • Self-Installation Solutions Must be Straightforward
  • Service Quality and Availability Must be Equivalent to PSTN Services
  • Targeted and Phased Growth is Surest Route to Successful Service
  • Large Scale Does Not Guarantee Viability
  • Word of Mouth and Web-Based Marketing is Best
• Learn More
  • Related Research
  • Synopsis