Customers Increasingly Looking to Outsourcing as a Means of Transformation

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Transformation Demand-Side Survey
    • Methodology
      • Respondents
      • Interviews
      • Survey Schedule
      • Data Analysis
      • Respondent Profile
        • Company Size
        • Figure: Respondents by Company Size
        • Industry
        • Figure: Respondents by Industry
  • Executive Summary
• Situation Overview
  • Drivers and Influencers of Transformation
  • Figure: Drivers of Transformation
  • Figure: Challenges to Transformation
  • Figure: Top Influencers in Transforming Business Process
  • Figure: Top Influencers in Transforming Technologies
  • Figure: Technology with Greatest Impact on Transformation
  • Optimal Sequence, Method of Engagement, and Type of Transformation
  • Figure: Preferred Method of Engagement
  • Figure: Degree of Utilizing Outsourcing as Means of Transformation: Next 12-36 Months
  • Figure: Type and Optimal Sequence of Transformation in Next 12-24 Months: LOB Respondents
  • Figure: Type and Optimal Sequence of Transformation in Next 12-24 Months: IT Respondents
  • Provider Requirements
  • Figure: Top Outsourcer Criteria for Transformation
  • Figure: Top Objectives in Using an Outsourcer in Transforming Business Process
• Future Outlook
  • Changing Sourcing Strategies
  • Figure: Changing Enterprise Sourcing Strategies
  • Changing Development-Delivery Model
  • Figure: Transformation of Development and Delivery: Traditional Model
  • Figure: Transformation of Development and Delivery: Reversing Course
  • Shift to Host-Based Virtual Services
  • Figure: The World of Virtual Service Delivery
  • Transformation of the Enterprise
  • Figure: Impact of Enterprise Transformation: Shift of Sourcing to New Suppliers with New Models
  • Transformation of the Service Industry
  • Figure: Market Direction: Cannibalization of Traditional Outsourcing Services Market
• Essential Guidance
• Learn More
  • Related Research
  • Appendix: Survey Instrument
    • Section A: Customer View of Transformation and Road Map of Adoption
      • Definition
      • Table: Influencers
    • Section B: Customer View of Outsourcing as Related to Transformation
    • Table: Current Transformation Sequence
    • Table: Future Transformation Sequence
    • Section C: Industry
  • Synopsis