IDC's Worldwide Services Taxonomy, 2008

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
  • Executive Summary
• Situation Overview
  • Introduction
  • General Definition of Worldwide Services Market - Engagement View
  • Figure: IDC' s Services Market Levels - Engagement View
  • Table: IDC' s Services Overview Market Map
  • What Are Services?
    • Services Market Classifications
    • Figure: Two Different Views of the Services Market
  • Solution Services Market Definition
  • Figure: Example of Solution Services Markets
  • Comments on Services Overview Market
  • Geographic Area Definitions
  • Table: IDC' s Services Geographic Area Map
  • A Note on the Term "Maintenance"
  • Table: Various Maintenance Activities
  • Services Taxonomy Changes for 2008
  • Foundation Markets
    • IT Consulting
      • Exceptions and Exclusions:
    • Business Consulting
      • Exceptions and Exclusions
    • Systems Integration
      • Exceptions and Exclusions
    • Network Consulting and Integration Services
      • Exceptions and Exclusions
    • Custom Application Development
    • Table: Distinctions Between Systems Integration, Custom Application Development, and Software Deploy
      • Exceptions and Exclusions
    • IS Outsourcing
      • Exceptions and Exclusions
    • Network and Desktop Outsourcing Services
      • Exceptions and Exclusions
    • Application Management
      • Exceptions and Exclusions
    • Hosted Application Management
    • Table: Distinctions Between Hosted Application Management and Traditional Application Management
      • Exceptions and Exclusions
    • Hosting Infrastructure Services
      • Exceptions and Exclusions
    • Business Process Outsourcing Services
      • Business Process Outsourcing
        • Horizontal Business Process Outsourcing Services
        • Other Horizontal Business Process Outsourcing Services
        • Figure: R&D/Product Engineering Life Cycle Process
        • Vertical (Industry-specific) Business Process Outsourcing Services
    • Hardware Deploy and Support
      • Deployment Services
      • Support Services
      • Exceptions and Exclusions
    • Software Deploy and Support
      • Deployment Services
      • Support Services
      • Packaged Software Definitions
      • Exceptions and Exclusions
    • IT Education and Training
      • Exceptions and Exclusions
  • Two Foundation Market Definitions Not in Services Overview
    • Carrier Network Infrastructure Outsourcing
      • Exceptions and Exclusions
    • Business Skills Training
      • Exceptions and Exclusions
  • Solution Services Markets
  • Figure: Examples of Mutually Exclusive and Overlapping Extraction Markets
  • Solution Services Market Definitions
  • Figure: Mapping of Solution Services Markets to Software Markets
    • Functional Solutions Services Markets
      • Financial Application Solution Services
        • Exceptions and Exclusions
      • Human Resources Application Solution Services
        • Exceptions and Exclusions
      • Other Back-Office Solution Services
        • Exceptions and Exclusions
      • Supply Chain Management Solution Services
        • Exceptions and Exclusions
      • Customer Relationship Management Services
        • Exceptions and Exclusions
    • Cross-Functional Solution Services Markets
      • Business Analytics Services
        • Exceptions and Exclusions
      • Security Services
        • Exceptions and Exclusions
  • More Solution Services Market Definitions
    • Exceptions and Exclusions
    • Storage Services
      • Exceptions and Exclusions
    • Wireless Infrastructure and Application Services
      • Exceptions and Exclusions
    • Corporate eLearning
      • Exceptions and Exclusions
  • Business Model Views
    • Offshore Services
    • Utility Computing
• Future Outlook
• Essential Guidance
• Learn More
  • Related Research
  • Appendix A: Detailed Description of Engagement Types and Activity Groups
    • Engagement Type Definitions
      • IT Engagement Types
        • IT Consulting Engagement
        • Systems Integration Engagement
        • IT Outsourcing Engagement
        • Application Development Engagement
        • IT Support Engagement
        • IT Education and Training Engagement
      • Business Engagement Types
        • Business Consulting Engagement
        • Business Outsourcing Engagement
        • Learning and Education Engagement
        • Contract Labor and Capacity Engagement
        • Production and Coordination Engagement
        • Business Support Engagement
    • Services Activity Group Definitions
      • IT Activity Groups
      • Business Activity Groups
    • Activity Definitions
    • Figure: Activities: Raw Materials of Services Delivery
    • Table: IDC' s Services Industry IT Activity Groupings
    • Table: IDC' s Services Industry Business Activity Groupings
      • IT Activities
        • Planning
        • Implementation
        • Operations
        • Maintenance and Support
        • IT Education and Training
      • Business Activities
        • Planning and Design
        • Implementation/Deployment
        • Support
        • Business Skills Training
        • Execution/Operations
  • Appendix B: IDC' s Services Market Forecast and Competitive Analysis Methodology
  • Figure: Measuring the Services Marketplace: Spending and Revenue
    • Demand-Side Methodology
      • External Services Spending
      • Addressable Market
      • Captive Market
      • Services Spending Model
      • Services Spending Surveys
      • Forecast Assumptions
      • Forecasting Methodology
    • Supply-Side Methodology
      • Company Revenue Modeling
      • Standards for Defining Revenue
      • Bookings
      • Revenue Recognition
      • Captive Revenue
      • Services Partnering and Subcontracting Revenue
      • Product Resell Revenue
      • Figure: IDC' s Services Vendor Subcontracting Revenue Allocation Data Model
      • Calendar Versus Fiscal Years
      • Treatment of Exchange Rates
      • Allocating Revenue to Geographic Regions
      • Figure: Allocating Revenue by Geography - Three Views
      • Historical Data Reporting
      • Determination of "Other"
      • Figure: IDC' s "Other" Company Estimation Model
      • Vendor Revenue Allocation Top-Line Data Model
      • Figure: IDC' s Services Vendor Revenue Allocation Top-Line Data Model
      • Services Vendor Revenue Allocation by Market Data Model
      • Figure: IDC' s Services Vendor Revenue Allocation by Market Data Model
  • Synopsis