Table of Contents
- Table of Contents
- IDC Opinion
- In This Study
- Definitions
- Methodology
- Survey Respondent Demographics
- Figure: Survey Respondent Roles
- Figure: Survey Respondent Titles
- Figure: Survey Respondent Industries
- Figure: Survey Respondent Head Counts
- Figure: Survey Respondent Revenue
- Figure: Survey Respondent Decision Makers by Buyer
- Figure: Survey Respondent Decision Makers by Industry
- Key Survey Findings
- Finding #1: Many UC-Related Products Are Already in Use
- Figure: Current and Planned Usage of UC Products and Services - Overall
- Figure: Current and Planned Usage of UC Products and Services - Overall and Consolidated
- Figure: Current and Planned Usage of UC Products and Services - Desktop PC Softphones by Industry
- Figure: Current and Planned Usage of UC Products and Services - Desktop IP Phone Handsets by Industry
- Figure: Current and Planned Usage of UC Products and Services - Desktop Videoconferencing by Industry
- Figure: Current and Planned Usage of UC Products and Services - Enterprise Instant Messaging by Industry
- Figure: Current and Planned Usage of UC Products and Services - Unified Messaging by Industry
- Figure: Current and Planned Usage of UC Products and Services - IP Audioconferencing by Industry
- Figure: Current and Planned Usage of UC Products and Services - Web Conferencing by Industry
- Figure: Current and Planned Usage of UC Products and Services - Call Center Applications by Industry
- Finding #2: Clients' Applications Are Ready and Waiting for UC
- Figure: Current and Planned Usage of UC Products and Services - Unified Client by Industry
- Finding #3: Both Telephony and Applications Vendors Are Needed for UC
- Table: Worldwide Vendors on UC Short List by Industry
- Figure: Vendors on UC Short List - Banking/Finance/Insurance
- Figure: Vendors on UC Short List - Manufacturing
- Figure: Vendors on UC Short List - Healthcare
- Figure: Vendors on UC Short List - Services
- Figure: Vendors on UC Short List - Transportation/Communications/ Utilities
- Figure: Vendors on UC Short List - Retail/Wholesale
- Figure: Vendors on UC Short List - Government/Education
- Figure: Lead Vendor on UC Short List - Overall
- Figure: Lead Vendor on UC Short List by Buyer
- Figure: Lead Vendors on UC Short List by Industry
- Figure: Perceived Ability of Lead UC Vendor to Meet Needs Today - Overall
- Figure: Perceived Ability of Lead UC Vendor to Meet Needs Today - Banking/Finance/Insurance
- Figure: Perceived Ability of Lead UC Vendor to Meet Needs Today - Manufacturing
- Figure: Perceived Ability of Lead UC Vendor to Meet Needs Today - Healthcare
- Figure: Perceived Ability of Lead UC Vendor to Meet Needs Today - Services
- Figure: Perceived Ability of Lead UC Vendor to Meet Needs Today - Transportation/Communications/Utilities
- Figure: Perceived Ability of Lead UC Vendor to Meet Needs Today - Retail/Wholesale
- Figure: Perceived Ability of Lead UC Vendor to Meet Needs Today - Government/Education
- Finding #4: On-Premises Software Still Dominates
- Figure: Preferred Delivery Model for UC by Industry
- Figure: Preferred Delivery Model for UC by Buyer
- Figure: Preferred Pricing Model for UC by Industry
- Figure: Preferred Pricing Model for UC by Buyer
- Finding #5: UC Will Not Cause Significant Changes Among Buyers' Preferred Vendors
- Figure: UC' s Impact on Primary Vendors by Industry
- Finding #6: Few Firms Want to Roll Their Own UC
- Figure: Most Attractive Approach to UC by Industry
- Figure: Most Attractive Approach to UC by Buyer
- Figure: Reason for Most Attractive Approach to UC by Industry
- Figure: Reason for Most Attractive Approach to UC by Buyer
- Finding #7: Retail/Wholesale Industries Are UC Hot Spots
- Figure: Overall Awareness of UC by Industry
- Figure: Level of UC Readiness, Plans and Barriers by Industry
- Figure: Level of UC Readiness, Plans and Barriers by Buyer
- Finding #8: Government/Education Industries Are UC Tough Spots
- Finding #9: Services Industry Is UC Shake-Up Spot
- Finding #10: Customers Say "Show Us the Money" from UC
- Figure: Telephony-Related Drivers for UC by Industry
- Customer Interviews
- Healthcare Firm
- Process Manufacturer #1
- Process Manufacturer #2
- Bank #1
- Bank #2
- Business Services Firm #1
- Business Services Firm #2
- Consumer Product Goods Manufacturer
- Construction Firm
- Manufacturing Firm
- Retailer
- University
- Transportation Firm
- Systems Integrator Interviews
- Learn More
- Additional Survey Findings
- Figure: Likely Vendor Types for Telephony Solutions by Industry
- Figure: Likely Vendor Types for Telephony Solutions by Buyer
- Figure: Level of Video Readiness Related to UC by Industry
- Figure: Use of Web Conferencing Related to UC by Industry
- Figure: Perceived Value of IP Telephony Related to UC by Industry
- Figure: Perceived Value of Web 2.0 Applications Related to UC by Industry
- Figure: Perceived Role of UC as Communications by Industry
- Figure: Importance of Asset Reutilization Related to UC by Industry
- Figure: Preference of Hosted Services to On-Premises Solutions Related to UC by Industry
- Figure: Preference of Managed Services Related to UC by Industry
- Figure: Preference of Individual Best of Breed to Comprehensive Platform Related to UC by Industry
- Figure: Preferred Value Proposition for UC by Industry
- Figure: Preferred Value Proposition for UC by Buyer
- Figure: Types of Information Sources Used in Making Decisions About UC by Industry
- Figure: Types of Information Sources Used in Making Decisions About UC by Buyer
- Related Research
- Synopsis
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