Abstract
This IDC study provides an outlook on various organizations' perspectives on IT
service providers (ITSPs), the technology solutions and services offered, and
the common drivers and inhibitors for engaging IT services. This study also
provides a guideline for ITSP management executives in evaluating and analyzing
their customers' needs, appraising themselves among other ITSPs, and assessing
competitors' strategies in order to further propel in the services area.
The improvements in the ITSPs' solution and service offerings indicate that
these providers are becoming more customer centric and cost effective. They are
consistently looking for potentials, and as such, leading to transferring some
of their IT services to offshore locations. Many organizations also consider
deploying security and management solutions.
"Organizations are leveraging technologies and ITSPs' solution offerings in
order to meet their IT services and further improve their businesses. Nowadays,
organizations are looking for cost-effective and innovative IT solutions that
can bring them more value," says Peter Hee, market analyst, Services, IDC
Malaysia.
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