Malaysia Solution Services Spending Survey 2008

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
    • Demographics
    • Figure: Respondents by Vertical Industry
    • Figure: Respondents by Company Size
• Situation Overview
  • Introduction
  • IT and Solution Services: A Perspective
    • Services Engagement
    • Figure: Organizational Operations Requiring Vendor or Third-Party IT Services
      • Reasons for Retaining In-House Management of IT Services
      • Figure: Reasons for Managing IT Services In-House
    • Offshore IT Services
    • Figure: Level of Comfort with Offshore IT Services
      • Preferred Offshore Locations for IT Services
      • Figure: Top 3 Offshore Locations
      • Benefits of a Global IT Services Delivery Model
      • Figure: Top 3 Benefits of a Global IT Services Delivery Model
      • Challenges of a Global IT Services Delivery Model
      • Figure: Top 3 Challenges of a Global IT Services Delivery Model
    • Preferred Attributes of IT Service Providers
    • Figure: Top 3 Attributes of IT Security Service Providers
  • IT Services
    • IT Services: Hardware and Software Support
      • Hardware: PCs and Other End-User Devices
      • Figure: Importance of Support Services for PCs and Other End-User Devices
      • Figure: Pricing of Support Services for PCs and Other End-User Devices
      • Hardware: Server and Storage Products
      • Figure: Importance of Support Services for Server and Storage Products
      • Figure: Pricing of Support Services for Server and Storage Products
      • Hardware: Network Devices
      • Figure: Importance of Support Services for Network Devices
      • Figure: Pricing of Support Services for Network Devices
      • Software
      • Figure: Importance of Support Services for Software
      • Figure: Pricing of Support Services for Software
      • Hardware and Software: Time of Purchase
      • Figure: Organization Purchase of Support Services
    • IT Services: IS Outsourcing
      • Desktop Management
      • Figure: Reasons for Using a Third-Party Vendor for Desktop Management
      • Figure: Implementation of Desktop Management Solutions
      • Business Continuity and Disaster Recovery
      • Figure: Factors That Drive Business Continuity and Disaster Recovery
      • Figure: IT Operation Using an Outside Supplier of Business Continuity/Disaster Recovery Services
      • Figure: Reasons for Engaging an Outside Supplier for Business Continuity or Disaster Recovery
      • Figure: Activation of Business Continuity or Disaster Recovery
  • Solution Services
  • Figure: Importance of IT Solutions
  • Figure: Engagement of a Third-Party Vendor in the Implementation of IT Solutions
    • Solution Services: Business Intelligence
    • Figure: Reason for Investing in Business Intelligence
    • Figure: Existence of a Business Intelligence Competency Center
    • Figure: Top 3 Attributes for Selecting a Business Intelligence Service Provider
    • Solution Services: IT Security
    • Figure: IT Security Threats to Organizations
      • IT Security: Purchasing Channels
      • Figure: Channel from Which IT Security Products Are Purchased
      • IT Security: Preferred Attributes of Vendors and Reasons for Adopting or Considering Managed IT Security Services
      • Figure: Top 3 Attributes of an IT Security Service Provider
      • Figure: Top 3 Reasons for Using or Considering Managed IT Security Services
  • Other Services
    • Software as a Service and Desktop Solutions
      • Deployment of Software as a Service or Hosted Application Management
      • Figure: Deployment of Software as a Service or Hosted Application Management
    • Desktop Virtualization
    • Figure: Level of Understanding of Desktop Virtualization
    • Figure: Implementation of Desktop Virtualization
  • IT Service Providers
    • Performance Rating
    • Figure: Ranking of Vendor Types in Terms of Performance
    • Customer Relationship
    • Figure: Current Relationship with Vendors
    • Figure: Level of Satisfaction with Vendors
    • Preference: Business Consulting Services
    • Figure: Preferred Vendors for Business Consulting Services
    • Figure: Business Consulting Services Bundled in Larger IT Projects
    • Service-Level Agreements
      • Penalty for Failing to Meet the Service-Level Agreement
      • Figure: Penalty Clauses Commonly Included in Service-Level Agreements
      • Reward for Exceeding the Service-Level Agreement
      • Figure: Reward Clauses Commonly Included in Service-Level Agreements
• Future OutlooK
  • 2007 IT Budget and 2008 Services Allocation
  • Table: IT Budget for 2007 as a Percentage of Organization' s Revenue
  • Figure: IT Services Allocation in 2008 IT Budget
    • 2008 IT Services Expenditure Breakdown
    • Figure: IT Services Expenditure Breakdown in 2008
  • Vendors with Potential in the Future
  • Figure: Potential Vendors Considered in the Future
  • Figure: Security Management Challenges Over the Next 12 Months
• Essential Guidance
• Learn More
  • Related Research
  • Synopsis