Abstract
This IDC study analyzes the network consulting and integration services
opportunity around the service provider OSS/BSS environment. Wireline,
wireless, and cable service providers (SPs) worldwide are transforming their
network and OSS/BSS operations to deliver dynamic, personalized customer
experiences across multiple networks, applications, and devices.
"While the 2008 global recession will shift near-term investment priorities
from transformational projects to OSS/BSS consolidation and optimization
projects," said Wu Zhou, IDC' s senior analyst covering Network Life-Cycle
Services, "SPs must shift their organizational culture and operational focus
from technology-centric to customer-centric processes as the global economy
recovers. As a result, demand for end-to-end OSS/BSS design expertise will
become a significant revenue opportunity for OSS/BSS consulting during the
forecast period."
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