Abstract
This IDC study contains a five-year forecast for the worldwide and U.S. markets
for human resource management services, including discrete HR outsourcing
(i.e., processing), HR consulting, and full-service HR outsourcing (i.e.,
business process outsourcing). In 2008, worldwide HR services spending grew
6.7% over 2007 in constant currency terms. Worldwide growth was lower than had
been previously forecast due to the onset of the economic downturn and
increased unemployment. Growth in spending in Asia/Pacific outpaced that in all
other regions, which was 8.4% in 2008 over 2007. Spending in EMEA grew by 6.6%
in 2008 over 2007. Spending in the Americas grew by 4.4%, where the strongest
growth was seen in Latin America.
"Newer delivery models may threaten traditional outsourcing but they do not
offload HR burden, merely IT burden," says Lisa Rowan, program director, HR,
Learning and Talent Strategies for IDC. "Suppliers are advised to be aware of
and plan for taking part in emerging models and channels. In addition, buyers
will be looking to get back to basics and a good place to start is payroll,
which buyers see as a good outsourcing candidate but are not already
outsourcing. Suppliers that target the U.S. market need to be mindful of
concerns buyers have on offshoring of HR functions."
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