Software as a Service 2009: Customer Relationship Management End-User Study

Table of Contents

• IDC Opinion
• In This Study
• Methodology
• Sampling Profile
• Situation Overview
• Current Involvement of Software as a Service
• Benefits of Software as a Service
• Future Outlook
• Deployment Plan for Customer Relationship Management Applications
• Essential Guidance
• Challenges to Taking the Leap for Software as a Service
• Decision-Making Process
• Learn More
• Related Research
• Synopsis
• Figure: Involvement of Organization in the Concept of Software as a Service by Country
• Figure: Involvement of Organization in the Concept of Software as a Service by Company Size
• Figure: Involvement of Organization in the Concept of Software as a Service by Vertical Industry
• Figure: Top Benefits Associated with Using Software as a Service by Country
• Figure: Top Benefits Associated with Using Software as a Service by Company Size
• Figure: Customer Relationship Management Deployment Plan over the Next 18 Months by Country
• Figure: Customer Relationship Management Deployment Plan over the Next 18 Months by Company Size
• Figure: Software-as-a Service Deployment Plan for Customer Relationship Management over the Next 18 Months by Vertical Industry
• Figure: Top Barriers to the Implementation of Software as a Service Within Organizations over the Next 18 Months by Country
• Figure: Decision Makers for Software-as-a-Service Solutions (Including Services) by Country
• Figure: Decision Makers for Software-as-a-Service Solutions (Including Services) by Company Size