Worldwide Customer Service Applications 2008 Vendor Shares: Staying in Touch for High Returns

Table of Contents

• IDC Opinion
• In This Study
• Methodology
• Customer Service Applications Market Definition
• Situation Overview
• The Customer Service Applications Market in 2008
• Historical Market Values and Exchange Rates
• Performance of Leading Vendors in 2008
• Performance by Geographic Region in 2008
• Performance by Operating Environment in 2008
• Future Outlook
• Customer Intimacy in a Down Economy
• Using Social Media
• Analytics Are More Important Than Ever
• Essential Guidance
• Learn More
• Related Research
• Methodology
• Synopsis
• Table: Worldwide Customer Service Applications Revenue by Vendor, 2006–2008 ($M)
• Table: Exchange Rates, 2003–2008 (%)
• Table: Worldwide Customer Service Applications Revenue by Region, 2006–2008 ($M)
• Figure: Worldwide Customer Service Applications Revenue Share by Region, 2008
• Figure: Worldwide Customer Service Applications Revenue Share by Operating Environment, 2008