Abstract
This IDC study assesses today' s contact center outsourcing (CCO) services
market in China and presents IDC' s market forecasts from 2008
to 2013. In addition, it identifies market opportunities and challenges
unique to this growing country. A sample of the competitive
landscape is also provided, as well as recommended strategies for
service providers (SPs).
"China' s CCO services market is a very segmented
one, with a host of players but no dominant providers
to date. Because customers' demands are so complex, providers need
to be prepared to offer real value on top of
simple cost cutting. Also, careful attention to strategy in the
form of good partnerships and the wise location of delivery
centers will help vendors gain market share," says Gloria Li,
senior analyst, Software and Services, IDC China.
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