Table of Contents
- IDC Opinion
- In This Study
- Methodology
- Scope and Definitions
- Contact Center
- Contact Center Outsourcing
- Situation Overview
- Introduction
- China' s Contact Center Outsourcing Market Road Map
- 2008 Market Dynamics
- Effects of the Global Downturn
- Strong Support from the Central and Local Government
- Intensified Price Pressure
- Various Services Offerings
- China Labor Law Implementation
- China' s Contact Center Outsourcing Services Market Size, 2008
- 2008 Market Breakdown by Service Offering
- Customer Service
- Sales and Marketing
- Technical Support/Help Desk
- Fulfillment and Logistics
- Customer Relationship Management Technology Hosting
- 2008 Market Breakdown by Industry
- 2008 Market Breakdown by Region
- Current Competitive Landscape
- Competitive Analysis
- Very Segmented Market
- Polarized Competition
- Different Types of Vendors, Different Paths
- Sample Vendor Profiles
- Arvato Services
- Company Overview
- Target Markets
- China Data Group
- Company Profile
- Target Markets
- ChinaSoft International
- Company Overview
- Target Markets
- CCID Tong Call Center Company Limited
- Company Overview
- Target Markets
- M&Y Data Solutions
- Company Overview
- Target Markets
- Neusoft
- Company Overview
- Target Markets
- Sykes
- Company Overview
- Target Markets
- Value Communication Services (Shanghai) Inc.
- Company Overview
- Target Markets
- VXI China
- Company Profile
- Target Markets
- Shandong Welsend Telecom Corporation
- Company Overview
- Target Markets
- 800 TeleServices
- Company Overview
- Target Markets
- Additional Examples
- Aspect
- N.E.W. Customer Service Companies Inc.
- Sample Vendors' Summary
- Future Outlook
- Forecast and Assumptions
- Market Assumptions
- 2008–2013 Forecasts
- 2008–2013 Overall Market Forecast
- Market Forecast by Service Offering
- Future Trends
- Essential Guidance
- Learn More
- Related Research
- Definitions
- Synopsis
- Table: China' s Contact Center Outsourcing Services Revenue Market, 2007 and 2008 (US$M)
- Table: Sample Vendors' Summary
- Table: Key Forecast Assumptions for the China Call Outsourcing Services Market, 2008–2013
- Table: China Overall Market Forecast, 2008–2013 (US$M)
- Table: China Contact Center Outsourcing Services Revenue by Service Activity, 2008–2013 (US$M)
- Figure: China Contact Center Outsourcing Market Road Map
- Figure: China' s Contact Center Outsourcing Services by Activities' Growth Rate and Market Share, 2008
- Figure: China' s Contact Center Outsourcing Services by Vertical Growth Rate and Market Share, 2008
- Figure: China' s Contact Center Outsourcing Services Market Spending by Geography, 2008
- Figure: Competitive Landscape
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