Abstract
This IDC study provides an overall view of the decision-making
process among six different enterprises on different open source software.
It is expected to help vendors better understand users' concerns
and drivers in order to develop business strategies to capture
opportunities from the market buzz. For users, this document will
provide details on the evaluations and purchase-decision-making process from their
peers. This study can be a good reference for enterprises
that are considering open source option.
"Organizations have started to evaluate
open source as a viable alternative as they are trying
to find ways to reduce their operational expenses. Indonesia has
a high percentage of respondents that plan to deploy new
open source customer relationship management (CRM) applications (34.5%) over the
next 18 months," says Ridhi Sawhney, market analyst, Asia/Pacific Enterprise
Applications Research at IDC. "One of the chief fears of
end-user organizations is the perceived lack of internal and external
skills to support the shift toward the use of an
open source strategy. Hardware or software support services have the
highest mean indicating the likelihood of organizations going for this
service over the next 18 months."
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