Abstract
Personal computers have grown to significant numbers in businesses and are
used for essential business functions. Factors such as productivity loss when
systems are down, data loss due to security breaches and poor back up
procedures are forcing companies to improve desktop management and provide
helpdesk services.
Cost reduction, capital conservation and improving IT services are the major
drivers for desktop management and helpdesk services. In addition, the need to
maximize end user productivity, improve control and to fully understand the
use and availability of enterprise PC assets are also driving companies
towards desktop management & helpdesk services.
Ongoing consolidation of service desks and legacy systems replacement with
high performance desktops and PCs by large enterprises, lack of in-house
expertise on enterprise hardware and software among SMEs are further driving
the demand for these services.
The report forecasts the market size of desktop management & helpdesk services
over the period 2007-2010. Further, the total market is segmented into various
geographic regions and verticals. The report also presents markets size for
major countries in various regions. In addition, the report identifies major
selling drivers for the desktop management & helpdesk services for the major
verticals.
This report can help IT vendors identify target geographies and verticals.
Further, the identified sales drivers can be used to penetrate the identified
vertical or increase current share of the customer' s wallet.
TechNavio Insights is a set of reports based on TechNavio -- a market
intelligence platform for the IT industry. It builds on the intelligence
available within TechNavio, and leverages on the custom research experience of
the ' Technology Navigators' . TechNavio is built on years of experience of
Infiniti Research in deep dive custom research and consulting for over 30
Fortune 500 companies and numerous large and mid-sized companies.
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