InfoTrack for Converged Applications: First-Half 2006 Contact Center Report

Table of Contents

INTRODUCTION

METHODOLOGY

EXECUTIVE SUMMARY

GLOBAL CC SHIPMENTS (AGENTS, SYSTEMS, REVENUES) - 1H 2006

• CC1.1 Agents Shipped by Vendor and Region (US, Canada, APAC, CALA, EMEA)
• CC1.2 Agents Shipped by Vendor and Region - Market Share
• CC1.3 Systems Shipped by Vendor and Region (US, Canada, APAC, CALA, EMEA)
• CC1.4 Systems Shipped by Vendor and Region - Market Share
• CC1.5 Revenue by Vendor and Region (US, Canada, APAC, CALA, EMEA)
• CC1.6 Revenue by Vendor and Region - Market Share

NORTH AMERICA CC SHIPMENTS BY SIZE (AGENTS, SYSTEMS) - 1H 2006

• CC2.1 Agents Shipped by Vendor and Size - NA
• CC2.2 Agents Shipped by Vendor and Size - NA - Market Share
• CC2.3 Systems Shipped by Vendor and Size - NA
• CC2.4 Systems Shipped by Vendor and Size - NA - Market Share
• CC2.5 Systems Shipped, Market Shares - US 2001 - 2005
• CC2.6 Agents Shipped, Market Shares - US 2001 - 2005
• CC2.7 Agents Shipped by Vendor and Size - US
• CC2.8 Agents Shipped by Vendor and Size - US - Market Share
• CC2.9 Systems Shipped by Vendor and Size - US
• CC2.10 Systems Shipped by Vendor and Size - US - Market Share
• CC2.11 Agents Shipped by Vendor and Size - Canada
• CC2.12 Agents Shipped by Vendor and Size - Canada - Market Share
• CC2.13 Systems Shipped by Vendor and Size - Canada
• CC2.14 Systems Shipped by Vendor and Size - Canada - Market Share

APAC CC SHIPMENTS BY SIZE (AGENTS, SYSTEMS)- 1H 2006

• CC3.1 Agents Shipped by Vendor and Size - APAC
• CC3.2 Agents Shipped by Vendor and Size - APAC - Market Share
• CC3.3 Systems Shipped by Vendor and Size - APAC
• CC3.4 Systems Shipped by Vendor and Size - APAC - Market Share

CALA CC SHIPMENTS BY SIZE (AGENTS, SYSTEMS)- 1H 2006

• CC4.1 Agents Shipped by Vendor and Size - CALA
• CC4.2 Agents Shipped by Vendor and Size - CALA - Market Share
• CC4.3 Systems Shipped by Vendor and Size - CALA
• CC4.4 Systems Shipped by Vendor and Size - CALA - Market Share

EMEA CC SHIPMENTS BY SIZE (AGENTS, SYSTEMS)- 1H 2006

• CC5.1 Agents Shipped by Vendor and Size - EMEA
• CC5.2 Agents Shipped by Vendor and Size - EMEA - Market Share
• CC5.3 Systems Shipped by Vendor and Size - EMEA
• CC5.4 Systems Shipped by Vendor and Size - EMEA - Market Share