Abstract
In this study, Insight provides a global perspective on the software, hardware
and services transforming unified communications. To complete a session,
current UC solutions exploit all available channels including email,
desk-phones, faxes, instant messaging (IM), private branch exchanges (PBXs),
voice/video messages and wireless connectivity. Voice packetization, however,
has opened the doors for nontraditional UC solution developers such as
Microsoft, IBM and Oracle who are now competing with traditional networking
experts such as Cisco and Avaya, which creating a bewildering array of claims
and capabilities and stunted marketplace acceptance.
Insight analyzes the strategies of individual platform vendors and looks at
how carriers are creating and selling the offers. We also examine the key role
of system integrators in implementing the solutions.
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