The Global Market for Unified Communications, 2009-2014

Table of Contents

Chapter I

EXECUTIVE SUMMARY

• 1.1 Defining Unified Communications
• 1.2 The Benefits of Unified Communications
• 1.3 Unified Communications: Dedicated vs Hosted
  • 1.3.1 Dedicated Implementation
  • 1.3.2 Hosted Implementation
• 1.4 The Stakeholders
  • 1.4.1 Solution Providers
  • 1.4.2 Service Providers
  • 1.4.3 Carriers
• 1.5 Unified Communications Markets and Revenue

Chapter II

WHAT AND WHY OF UNIFIED COMMUNICATIONS

• 2.1 Dilemma in Defining the UC Market
• 2.2 Definition
• 2.3 Motivation and History
• 2.4 Benefits of UC
• 2.5 SIP and UC
  • 2.5.1 Anatomy of SIP
• 2.6 Individual Components of UC
  • 2.6.1 IM and Presence
    • 2.6.1.1 Presence - The Ultimate UC Driver
    • 2.6.1.2 PoC - A Special Case of IM
    • 2.6.1.3 IM Implementation
    • 2.6.1.4 SIP and Presence
    • 2.6.1.5 IM/Presence and UC
  • 2.6.2 Unified Messaging
    • 2.6.2.1 UM Benefits
    • 2.6.2.2 Limitations of Traditional UM Implementation Architecture
    • 2.6.2.3 UM and SIP
    • 2.6.2.4 UM and UC
  • 2.6.3 Enterprise VoIP
    • 2.6.3.1 Enterprise VoIP Implementation
    • 2.6.3.2 Benefits of Enterprise VoIP
    • 2.6.3.3 Enterprise VoIP and UC
  • 2.6.4 Conferencing and Collaboration
    • 2.6.4.1 Conferencing Implementation
    • 2.6.4.2 SIP and Conferencing
    • 2.6.4.3 Conferencing and UC
• 2.7 Looking Back

Chapter III

IMPLEMENTATION METHODOLOGIES AND MARKET DYNAMICS

• 3.1 Dedicated Implementation
  • 3.1.1 Cisco
    • 3.1.1.1 Cisco: UM Implementation
    • 3.1.1.2 Cisco: IM/Presence Implementation
    • 3.1.1.3 Cisco: Enterprise VoIP Implementation
    • 3.1.1.4 Cisco: Conferencing Implementation
    • 3.1.1.5 Others
    • 3.1.1.6 Epilogue
  • 3.1.2 Microsoft
    • 3.1.2.1 Microsoft Office Communication Server 2007: The Core of Microsoft' s UC Offering
    • 3.1.2.2 Other Components of Microsoft' s UC Offering
    • 3.1.2.3 Epilogue
• 3.2 Hosted Implementation
  • 3.2.1 Drivers of Hosted UC Implementation
  • 3.2.2 Taxonomy of Hosted UC Implementation
    • 3.2.2.1 Cisco: Modifications for Hosted Implementation
    • 3.2.2.2 Microsoft: Modifications for Hosted Implementation
  • 3.2.3 Stakeholder-Based Implementation Methodology
    • 3.2.3.1 Broadsoft: OEMs and Pure Managed Services Providers
    • 3.2.3.2 Carriers: Orange Business Services
• 3.3 Looking Back

Chapter IV

STAKEHOLDER ANALYSIS AND SUMMARY

• 4.1 Solution Providers
• 4.2 Service Providers
• 4.3 Carriers
• 4.4 Analysis of Key Company Strategies
  • 4.4.1 Alcatel Lucent (ALU)
    • 4.4.1.1 Perspective
  • 4.4.2 Avaya
    • 4.4.2.1 Perspective
  • 4.4.3 AT&T
    • 4.4.3.1 Perspective
  • 4.4.4 Applied Voice & Speech Technologies, Inc. (AVST)
    • 4.4.4.1 Perspective
  • 4.4.5 BroadSoft
    • 4.4.5.1 Perspective
  • 4.4.6 CallTower
    • 4.4.6.1 Perspective
  • 4.4.7 Cisco
    • 4.4.7.1 Perspective
  • 4.4.8 Communigate Systems
    • 4.4.8.1 Perspective
  • 4.4.9 Cypress Communications
    • 4.4.9.1 Perspective
  • 4.4.10 Hewlett Packard (HP)
    • 4.4.10.1 Perspective
  • 4.4.11 IBM
    • 4.4.11.1 Perspective
  • 4.4.12 Infosys
    • 4.4.12.1 Perspective
  • 4.4.13 Microsoft
    • 4.4.13.1 Perspective
  • 4.4.14 Mitel
    • 4.4.14.1 Perspective
  • 4.4.15 MultiTech
    • 4.4.15.1 Perspective
  • 4.4.16 Nortel Networks Corporation
    • 4.4.16.1 Perspective
  • 4.4.17 Orange Business Services
    • 4.4.17.1 Perspective
  • 4.4.18 Polycom
    • 4.4.18.1 Perspective
  • 4.4.19 Shoretel
    • 4.4.19.1 Perspective
  • 4.4.20 Tandberg
    • 4.4.20.1 Perspective
  • 4.4.21 TeleWare
    • 4.4.21.1 Perspective
  • 4.4.22 T-Systems
    • 4.4.22.1 Perspective
  • 4.4.23 Unison
    • 4.4.23.1 Perspective
  • 4.4.24 Verizon Business
    • 4.4.24.1 Perspective
  • 4.4.25 Vodafone
    • 4.4.25.1 Perspective
  • 4.4.26 Wipro Infotech
    • 4.4.26.1 Perspective
• 4.5 Looking Back

Chapter V

QUANTITATIVE ANALYSIS AND FORECASTS

• 5.1 Research Methodology
  • 5.2.1 Solutions 124
    • 5.2.1.1 Determine Current Installations
    • 5.2.1.2 Construct a Forecast Model
    • 5.2.1.3 Implementation Methodology Breakdown
    • 5.2.1.4 Hardware-Software Breakdown
    • 5.2.1.5 Regional Breakdown
  • 5.2.2 Services
    • 5.2.2.1 Solutions-Services Interrelationship
    • 5.2.2.2 Implementation Methodology Breakdown
    • 5.2.2.3 Regional Breakdown
  • 5.2.3 Carrier Revenues
    • 5.2.3.1 Solutions Sets and Carrier Revenues
    • 5.2.3.2 Implementation Methodology Breakdown
    • 5.2.3.3 Wireline-Wireless Breakdown
    • 5.2.3.4 Regional Breakdown
• 5.3 Quantitative Forecasts
  • 5.3.1 Solutions
  • 5.3.2 Services
  • 5.3.3 Carrier Revenues
• 5.4 Conclusions

Table of Figures

Chapter I

• I-1. Breakdown of UC Market According to Implementation Methodologies
• I-2. Total Global Market for All UC Segments: Solutions, Services and Carrier Revenues

Chapter II

• II-1. Basic Components of a SIP Network
• II-2. IM Implementation Architecture
• II-4. Presence Notification Using SIMPLE
• II-5. 3CX VoIP Softphone Client
• II-6. Video Conferencing Architecture
• II-7. Web Conferencing Architecture

Chapter III

• III-1. Cisco UC System
• III-2. Cisco Unified Presence Multinode Clustering
• III-3. Cisco USP Interfacing Mid and Large-sized Enterprise VoIP Installations
• III-4. Reference Architecture for Microsoft Office Communications Server 2007
• III-5. Translation Role of Mediation Server
• III-6. Microsoft Office Communicator Client
• III-7. Cisco' s Hosted Service Model Reference Design
• III-8. Microsoft HMC in a Hosted UC Setup
• III-9. Hosted Service Plans for MOCS 2007 R2
• III-10. BroadWorks UC Offering
• III-11. Orange Business' UC Positioning Strategy

Chapter V

• V-1. Breakdown of UC Market According to Implementation Methodologies
• V-2. Breakdown of the UC Market by Geographical Regions and Other Criteria
• V-3. Total Global Market for All UC Segments: Solutions, Services and Carrier Revenues
• V-4. Global Market for UC Solutions

Table of Tables

Chapter III

• III-1. Cisco' s UC Portfolio

Chapter IV

• IV-1. Alcatel Lucent UC Competencies
• IV-2. Avaya UC Competencies
• IV-3. AT&T UC Competencies
• IV-4. AVST UC Competencies
• IV-5. BroadSoft UC Competencies
• IV-6. CallTower UC Competencies
• IV-7. Cisco UC Competencies
• IV-8. Communigate Systems UC Competencies
• IV-9. Cypress Communications UC Competencies
• IV-10. HP UC Competencies
• IV-11. IBM UC Competencies
• IV-12. Infosys UC Competencies
• IV-13. Microsoft UC Competencies
• IV-14. Mitel UC Competencies
• IV-15. MultiTech UC Competencies
• IV-16. Nortel UC Competencies
• IV-17. Orange Business UC Competencies
• IV-18. Polycom UC Competencies
• IV-19. Shoretel UC Competencies
• IV-20. Tandberg UC Competencies
• IV-21. TeleWare UC Competencies
• IV-22. T-Systems UC Competencies
• IV-23. Unison UC Competencies
• IV-24. Verizon Business UC Competencies
• IV-25. Vodafone UC Competencies
• IV-26. Wipro Infotech UC Competencies

Chapter V

• V-1. Global Market for UC Services
• V-2. Global Market for UC Carrier Revenues
• V-3. Percentage Share by Segment: Solutions, Services and Carrier Revenues
• V-4. Dedicated vs Hosted UC Solutions: Services and Carrier Revenues
• V-5. Percentage Share: Dedicated vs Hosted UC Solutions
• V-6. Regional Rev. Dist. for All UC Segments: Solutions, Services, and Carrier Revenues
• V-7. Percentage Regional Share of Global UC Solutions, Services and Carrier Revenues
• V-8. Dedicated vs. Hosted UC Solutions Market
• V-9. Percentage Distribution: Dedicated vs. Hosted UC Solutions Market
• V-10. UC Solutions Market: Hardware vs. Software
• V-11. Regional Distribution of Global UC Solutions Hardware
• V-12. Regional Distribution of Global UC Solutions Software
• V-13. Regional Revenue Distribution for UC Solutions
• V-14. Percentage Regional Share of UC Solutions
• V-15. Dedicated vs. Hosted UC Services Market
• V-16. Percentage Distribution: Dedicated vs. Hosted UC Services Market
• V-17. Regional Distribution of Global UC Services
• V-18. Percentage Regional Share of Global UC Services
• V-19. Dedicated vs. Hosted UC Carrier Revenue
• V-20. Percentage Distribution: Dedicated vs. Hosted Carrier Revenue
• V-21. Wireless vs. Wireline Distribution of UC Carrier Revenues
• V-22. Regional Distribution of Global UC Wireline Carrier Revenues
• V-23. Regional Distribution of Global UC Wireless Carrier Revenues
• V-24. Overall Regional Distribution of Global UC Carrier Revenues
• V-25. Overall Regional Share of Global UC Carrier Revenues