Service Bureaus, Outsourcing and Telecommunications Networks 2007 - 2012

Table of Contents

EXECUTIVE SUMMARY

• 1.1 The New Business Paradigm
• 1.2 What Lies Ahead
• 1.3 What to Outsource
• 1.4 The Market for Outsourcing Services

TELECOMMUNICATIONS SECTOR DYNAMICS

• 2.1 New Communication Paradigms
• 2.2 Telephony Faces Convergence and Mobility
• 2.3 Sector Headcount
• 2.3.1 Wireline Access
• 2.3.2 Mobile Service
• 2.3.3 The Internet
• 2.4 The New Business Paradigm

WHAT THE NEW TELECOMMUNICATIONS SERVICE PARADIGM MEANS FOR OUTSOURCING

• 3.1 The Rise of VoIP & the Demise of the PSTN
• 3.2 Wireline Voice Dynamics Spurs Outsourcing
• 3.3 Wireless Growth Requires Low-Cost Outsourcing Solutions
• 3.4 MVNO: A Dirty Word?

EQUIPMENT VENDORS & OUTSOURCING

• 4.1 From Proprietary to Industrial Platforms
• 4.2 Wireline OEMs
  • 4.2.1 Alcatel-Lucent
  • 4.2.2 Nortel
  • 4.2.3 Nokia-Siemens
  • 4.2.4 Ericsson
  • 4.2.5 Cisco
• 4.3 Wireless OEMs
• 4.4 How They Are Coping
  • 4.4.1 Margin Stacking
  • 4.4.2 Chipset Integration
  • 4.4.3 Scale Economies
• 4.5 OEM Outlook

THE OUTSOURCING BUSINESS MODEL

• 5.1 An Industry in the Midst of Transformation
• 5.2 Operators
• 5.3 OEMs
  • 5.3.1 Alcatel-Lucent
  • 5.3.2 Ericsson
  • 5.3.3 Nokia-Siemens
• 5.4 Systems Integrators

OUTSOURCED SERVICE PROVIDERS

• 6.1 Strategy and Cost
• 6.2 Vendor Activity Classification
  • 6.2.1 Signaling System #7 (SS#7) Interconnection
  • 6.2.2 Operation Support System (OSS) Interconnection
  • 6.2.3 Billing Outsourcing
  • 6.2.4 Directory Service
  • 6.2.5 Operator Services
  • 6.2.6 Network Management Outsourcing
  • 6.2.7 Performance Management
  • 6.2.8 Security
  • 6.2.9 Customer Care
  • 6.2.10 Training
  • 6.2.11 Wireless Roaming Clearinghouse
• 6.3 Vendor Activity Summary
  • 6.3.1 Airpath
  • 6.3.2 Al-Majaz
  • 6.3.3 Amdocs
  • 6.3.4 Argent Networks
  • 6.3.5 BTSLogic
  • 6.3.6 Call Genie
  • 6.3.7 CGI
  • 6.3.8 Cisco
  • 6.3.9 Convergys
  • 6.3.10 Electronic Data Systems (EDS)
  • 6.3.11 Embarq
  • 6.3.12 Ericsson
  • 6.3.13 Hewlett Packard
  • 6.3.14 IBM
  • 6.3.15 ILD Telecommunications
  • 6.3.16 Infosys Technologies
  • 6.3.17 Intec
  • 6.3.18 Intertex Data AB
  • 6.3.19 Local Matters
  • 6.3.20 LSSi
  • 6.3.21 mobilePeople
  • 6.3.22 NeuStar
  • 6.3.23 Q1 Labs
  • 6.3.24 SecureLogix
  • 6.3.25 Syniverse
  • 6.3.26 Tata Consultancy Services (TCS)
  • 6.3.27 Tektronix
  • 6.3.28 Telcordia
  • 6.3.29 VeriSign
  • 6.3.30 VoltDelta
  • 6.3.31 Wipro

THE MARKET FOR OUTSOURCED SERVICES

• 7.1 Addressing Network Transformation
• 7.2 The Wireless Services Outsourcing Markets
  • 7.2.1 Worldwide Wireless Revenues
  • 7.2.2 Addressable Wireless Revenues
  • 7.2.3 Addressable Wireless OPEX
  • 7.2.4 Wireless Outsourcing Component Revenue Estimates
    • 7.2.4.1 Billing
    • 7.2.4.2 Training
    • 7.2.4.3 Directory and Operator Services
    • 7.2.4.4 Network Maintenance
    • 7.2.4.5 Customer Care
    • 7.2.4.6 Wireless Roaming Clearinghouse
    • 7.2.4.7 OSS and SS#7 Interconnection Clearinghouse
  • 7.2.5 All Outsourcing Components
  • 7.2.6 OEM Wireless Managed Deals
  • 7.2.7 Indian System Integrators Wireless Managed Deals
• 7.3 The Wireline Services Outsourcing Market
  • 7.3.1 Worldwide Wireline Revenues
  • 7.3.2 Addressable Wireline Revenues
  • 7.3.3 Addressable Wireline OPEX
  • 7.3.4 Wireline Outsourcing Component Revenue Estimates
    • 7.3.4.1 Billing
    • 7.3.4.2 Training
    • 7.3.4.3 Directory and Operator Services
    • 7.3.4.4 Network Maintenance
    • 7.3.4.5 Customer Care
    • 7.3.4.6 OSS and SS#7 Interconnection Clearinghouses
  • 7.3.5 All Wireline Components
  • 7.3.6 OEM Wireline Managed Deals
  • 7.3.7 Indian System Integrators Wireline Managed Deals
• 7.4 Summary and Outlook

• I-1 The Maturation of a Comprehensive and Successful Outsourcing Strategy

• V-1 The Maturation of a Comprehensive and Successful Outsourcing Strategy

• VI-1 General Outsourcing Model

• I-1 Outsourced Services Market Estimate for Wireline and Wireless

• II-1 Worldwide Wireline Subscribers by Region
• II-2 Worldwide Wireless Subscribers by Region
• II-3 Worldwide Internet Subscribers by Region

• III-1 US Long Distance Voice Market
• III-2 3G Average Vendor Wireless Handset Costs
• III-3 Vendor Wireless Node-B Price Declines
• III-4 MVNO Subscribers (Millions) and Percent of Market
• III-5 Largest MVNO Operators

• IV-1 Global Telecommunications Equipment Market

• V-1 Vendor Service Revenues
• V-2 Select Indian System Integrators, All Outsourcing Revenue
• V-3 Select Indian System Integrators, Telecom Outsourcing Revenue

• VI-1 Vendor Activity Summary

• VII-1 Global Wireless Revenue Forecast
• VII-2 Estimated Revenues for the Addressable Wireless Market
• VII-3 Estimated Addressable Wireless OPEX Outsourcing
• VII-4 Outsourced Wireless Billing Market Estimate
• VII-5 Outsourced Wireless Training Market Estimate
• VII-6 Outsourced Wireless Directory Services Market Estimate
• VII-7 Outsourced Wireless Operator Service Market Revenue
• VII-8 Outsourced Wireless Network Maintenance Market Estimate
• VII-9 Outsourced Wireless Customer Care Market Estimate
• VII-10 Outsourced Wireless Roaming Clearinghouse Market Estimate
• VII-11 Outsourced Wireless OSS Interconnection Clearinghouse Market Estimate
• VII-12 Outsourced Wireless SS#7 Clearinghouse Market Estimate
• VII-13 All Wireless Outsourced Services Market Estimate
• VII-14 OEM Wireless Managed Deals Market Estimate
• VII-15 Global Wireline Revenue Forecast
• VII-16 Estimated Revenues for the Addressable Wireline Market
• VII-17 Estimated Addressable Wireline OPEX Outsourcing
• VII-18 Outsourced Wireline Billing Market Estimate
• VII-19 Outsourced Wireline Training Market Estimate
• VII-20 Outsourced Wireline Directory Services Market Estimate
• VII-21 Outsourced Wireline Operator Services Market Estimate
• VII-22 Outsourced Wireline Network Maintenance Market Estimate
• VII-23 Outsourced Wireline Customer Care Market Revenue
• VII-24 Outsourced Wireline OSS Interconnection Clearinghouse Market Estimate
• VII-25 Outsourced Wireline SS#7 Clearinghouse Market Estimate
• VII-26 All Wireline Outsourced Services Market Estimate