Managed Services: The Business case and Market Outlook for Outsourcing Network Operations and Service Hosting - Worldwide market Analysis, Strategic Outlook & Forecasts to 2012

Table of Contents

1. Executive Summary

2. Market Overview

• 2.1 Defining managed services
• 2.2 The managed services portfolio
  • 2.2.1 Outsourcing Network Operations
  • 2.2.2 Outsourcing IT & OSS/BSS
  • 2.2.3 Services Hosting
• 2.3 The managed services value chain
  • 2.3.1 Telecoms Operators
  • 2.3.2 Managed Services Providers
• 2.4 Growth in the managed services market
• 2.5 Key drivers for growth of the managed services market
  • 2.5.1 Demand side drivers
  • 2.5.2 Supply side drivers

3. Outsourcing Network Operations

• 3.1 Outsourcing network operations: the business case
  • 3.1.1 The benefits of outsourcing network operations
  • 3.1.2 The risks of outsourcing network operations
• 3.2 Outsourcing network operations: what makes sense and what doesn' t?
  • 3.2.1 Network Planning
  • 3.2.2 Vendor Management
  • 3.2.3 Network build and deployment
  • 3.2.4 Site Acquisition and management
  • 3.2.5 Network maintenance (field activities)
  • 3.2.6 Network operations (centralised activities)
  • 3.2.7 Supply chain management
  • 3.2.8 Network optimization
  • 3.2.9 End-to-end outsourcing of network operations
  • 3.2.10 Hosted networks
• 3.3 Negotiating and managing managed services contracts
  • 3.3.1 Choosing the right approach
  • 3.3.2 Choosing the right partner
  • 3.3.3 Negotiating the managed services contract
  • 3.3.4 Managing the transition
  • 3.3.5 Managing service delivery
  • 3.3.6 Managing the business transformation
• 3.4 Outsourcing network operations: critical success factors
• 3.5 Outsourcing network operations: implications for telecoms operators and industry structure

4. Operator case studies of outsourcing network operations

• 4.1 3, UK
• 4.2 ONE, Austria
• 4.3 Vodafone, Netherlands
• 4.4 Bharti Airtel, India
• 4.5 Wateen Telecom, Pakistan
• 4.6 Brazil Telecom
• 4.7 Telkom South Africa
• 4.8 Lattelekom, Latvia
• 4.9 Telecom New Zealand

5. Services Hosting

• 5.1 Services hosting: the business case
  • 5.1.1 The benefits of services hosting
  • 5.1.2 The risks of services hosting
• 5.2 Services hosting: what makes sense and what doesn' t?
  • 5.2.1 Services and content delivery platforms and enablers
  • 5.2.2 Services development and content sourcing
  • 5.2.3 Services and content management
  • 5.2.4 Outsourcing IMS: a prime candidate for service hosting?
• 5.3 Services hosting providers
  • 5.3.1 Network equipment vendors
  • 5.3.2 Services hosting specialists and MVNEs
• 5.4 Services hosting: operator case studies
  • 5.4.1 SunCom Wireless, USA
  • 5.4.2 Elisa, Finland
  • 5.4.3 Proximus, Belgium
  • 5.4.4 Mobitel, Slovenia
  • 5.4.5 Unicel, USA
• 5.5 Services hosting: critical success factors
• 5.6 Services hosting: implications for telecoms operators

6. Managed Service Provider Strategies

• 6.1 Network Equipment Providers
  • Market share of global managed services market by vendor, 2007 and 2012
  • 6.1.1 Alcatel-Lucent
  • 6.1.2 Ericsson
  • 6.1.3 Huawei
  • 6.1.4 Motorola
  • 6.1.5 Nokia-Siemens
  • 6.1.6 Nortel Networks
• 6.2 Services Hosting Specialists
  • 6.2.1 Comverse
  • 6.2.2 End2End Mobile
  • 6.2.3 LogicaCMG
  • 6.2.4 Others

7. The Future for Managed Services (Market Forecasts)

• 7.1 Forecasting Methodology
• 7.2 Global Forecast for Managed Network Services
  • Global managed services revenues by region, 2007 - 2012
  • Global managed services revenues by service type (outsourcing network operations and services hosting),2007 - 2012
• 7.3 Regional Forecasts and Analysis
  • 7.3.1 Europe
    • Western European managed services revenues by service type, 2007 - 2012
    • Eastern European managed services revenues by service type, 2007 - 2012
  • 7.3.2 North America
    • North American managed services revenues by service type, 2007 - 2012
  • 7.3.3 Latin America
    • Latin American managed services revenues by service type, 2007 - 2012
  • 7.3.4 Asia-Pacific
    • Asia Pacific managed services revenues by service type, 2007 - 2012
  • 7.3.5 Middle East and Africa
    • Middle Eastern and African managed services revenues by service type, 2007 - 2012