Businesses' VoIP Migration

1. VoIP: challenges and strategies

• 1.1 Scope of the report
• 1.2 Context: the inevitability of VoIP
  • 1.2.1. A shift to open source technologies: IP, SIP, XML
  • 1.2.2. ToIP, functional needs and new uses
• 1.3 What technological and strategic options?
  • 1.3.1. Comparison of solutions and rollout models
  • 1.3.2. Other criteria to consider: QoS and security
  • 1.3.3. IP phones and interoperability (SIP)
  • 1.3.4. Relevance of open source solutions
  • 1.3.5. Mobility and ToIP
• 1.4 Voice over IP and costs
  • 1.4.1. Level of investment and ROI
  • 1.4.2. Factors contributing to ROI and impact on choices
  • 1.4.3. Management and maintenance costs
• 1.5 What roadmap for a ToIP rollout?

2. State of demand

• 2.1 State of migration to ToIP in 10 points
  • 2.1.1. ToIP/VoIP penetration rate
  • 2.1.2. Reasons for choices and adoption drivers
  • 2.1.3. Obstacles
  • 2.1.4. Technical solutions chosen
  • 2.1.5. Impact on connection
  • 2.1.6. Technical assessment
  • 2.1.7. Financial assessment (savings)
  • 2.1.8. Expectations in terms of new services
  • 2.1.9. Mobility issues
  • 2.1.10. Choice considerations
• 2.2 Telephony and ToIP equipment market
• 2.3 ToIP case studies
  • 2.3.1. APHP (Paris hospitals)
  • 2.3.2. AXA
  • 2.3.3. Capgemini
  • 2.3.4. Casino Group
  • 2.3.5. Club Med
  • 2.3.6. Conseil General du Gard (30)
  • 2.3.7. EDF
  • 2.3.8. Computer manufacturer
  • 2.3.9. French Ministry of the Interior
  • 2.3.10. SNCF
  • 2.3.11. University of Angers

3. Offers and players

• 3.1 Players and offer positioning
  • 3.1.1. Equipment suppliers
  • 3.1.2. Integrators
  • 3.1.3. Operators
  • 3.1.4. Outsourced, hosted and mobile offers
• 3.2 Market segmentation
• 3.3 Value chain and partnerships between players
  • 3.3.1. Equipment supplier partnerships
  • 3.3.2. Integrators' partnerships
  • 3.3.3. Competition and offer structure

4. Conclusions and outlook

5. Glossary

• Table 1: Examples of classes of service
• Table 2: Percentage of French businesses that use VoIP, according to company size
• Table 3: Corporate VoIP rollouts, by staff size in 2006
• Table 4: Corporate VoIP rollouts, by sector of activity in 2006
• Table 5: Voice over IP take-up among SMEs in France, by staff size
• Table 6: Proportion of single site and multi-site SMEs in France, by staff size
• Table 7: Level of PABX equipment among French SMEs (at headquarters), by staff size
• Table 8: Type of PBX equipping SMEs in France: currently and post equipment replacement
• Table 9: The different Voice over IP solutions used by SMEs in France
• Table 10: Growth of the world business telephony equipment market, by type of equipment (2005-2010)
• Table 11: Growth of the world business telephony market by geographical zone (2005-2010)
• Table 12: World ranking of PBX suppliers in 2005

• Figure 1: Hybrid IP PABX architecture
• Figure 2: Convergent IP PABX architecture
• Figure 3: IPBX LAN IP PBX architecture
• Figure 4: IP Centrex architecture
• Figure 5: Operational architecture of VoIP on an MPLS network
• Figure 6: DoCoMo' s dual-mode solution
• Figure 7: Example of a mobile VoIP application for businesses
• Figure 8: Corporate demand drivers and main decision-making criteria
• Figure 9: Level of PABX equipment among single vs. multi-site SMEs (at headquarters) in France
• Figure 10: PABX equipment of secondary sites among SMEs in France
• Figure 11: VoIP traffic breakdown for multi-site SMEs in France
• Figure 12: Decisive elements in SMEs' migration to VOIP
• Figure 13: Obstacles to installing an IP PBX among companies with over 300 employees, in Germany, Italy and France
• Figure 14: Growth of the world business telephony equipment market, by geographical zone (2005-2010)
• Figure 15: Value chain for ToIP-related services
• Figure 16: Shift in integrators' strategic positioning along the value chain