Managed Services

Table of Contents

1. Market Situation

• 1.1. Managed Services definition
  • 1.1.1. Infra Layer
  • 1.1.2. Middleware Layer
  • 1.1.3. Applications Layer
• 1.2. Managed Services drivers
  • 1.2.1. Operators Push
  • 1.2.2. Vendors Push
• 1.3. Managed Services Business Models
  • 1.3.1. Partnerships
  • 1.3.2. Pay as you Grow

2. Competitive Landscape

• 2.1. Telco Equipment Providers
  • 2.1.1. Alcatel-Lucent
  • 2.1.2. Ericsson
  • 2.1.3. Nokia Siemens Networks
  • 2.1.4. Huawei
• 2.2. IT Platform Vendors and IT Applications Providers
  • 2.2.1. Unisys
  • 2.2.2. Capgemini
  • 2.2.3. EDS/HP
  • 2.2.4. Atos Origin
  • 2.2.5. Comverse Technology
• 2.3. Telco Applications Providers
  • 2.3.1. Acision
  • 2.3.2. Smaller Players

3. Market dynamics

• 3.1. Geographic Trends
  • 3.1.1. Mature markets
  • 3.1.2. Emerging markets
• 3.2. By Type of Operator
  • 3.2.1. Fixed Service Providers & Integrated Service Providers
  • 3.2.2. Mobile Service Providers
• 3.3. By Services and Business Models
  • 3.3.1. Infrastructure Outsourcing
  • 3.3.2. Middleware outsourcing
  • 3.3.3. Hosted applications
  • 3.3.4. Partnerships
  • 3.3.5. Pay as you grow

4. Managed Services Opportunities and Threats

• 4.1. Service Providers Perspectives
  • 4.1.1. Impact on their offering
  • 4.1.2. Impact on their competitiveness
  • 4.1.3. Impact on their customers
• 4.2. For Telco Equipment Providers
  • 4.2.1. Opportunities
  • 4.2.2. Threats
  • 4.2.3. Action required
• 4.3. For IT Platform Vendors and IT Applications Providers
  • 4.3.1. Opportunities
  • 4.3.2. Threats
  • 4.3.3. Action required
• 4.4. Telco Applications Providers
  • 4.4.1. Opportunities
  • 4.4.2. Threats
  • 4.4.3. Action required

List of Figures and Tables

• Figure 1: Network Layers Can Be Outsourced
• Figure 2: Middleware Layer components
• Figure 3: Typical Hosted Applications Services
• Figure 4: Managed Services Market Drivers
• Figure 5: Which Business Model for Which Operator?
• Figure 6: Vendors Positioning
• Figure 7: Alcatel-Lucent Professional Services
• Figure 8: Alcatel-Lucent Professional Services
• Figure 9: Alcatel-Lucent Professional Services
• Figure 10: Ericsson Managed Services Offering Layers
• Figure 11: Ericsson Managed Services Ecosystem
• Figure 12: EDS IT Infrastructure Management Offering
• Figure 13: Which Business Model for Which Operator?
• Figure 14: Infrastructure and IT Managed Services Market
• Figure 15: Number of managed services deals identified, 2004-2008
• Figure 16: Breakdown of cumulative managed services by region
• Figure 17: Managed Services deals in Mature markets
• Figure 18: Managed Services deals in Emerging markets
• Figure 19: Managed Services deals by operator type
• Figure 20: Mobile Service Providers Managed Services deals
• Figure 21: Managed Services deals breakdown by type
• Figure 22: Evolution pattern of network outsourcing deals
• Figure 23: Network Outsourcing providers' market share

• Table 1: Three Classical Outsourced Applications
• Table 2: Alcatel-Lucent Managed Services Contracts
• Table 3: Ericsson Managed Services Contracts
• Table 4: Nokia Siemens Networks Managed Services Contracts
• Table 5: Huawei Managed Services Contracts
• Table 6: Capgemini Managed Services Contracts
• Table 7: EDS Managed Services Contracts
• Table 8: Atos Origin Managed Services Contracts
• Table 9: Comverse Technology Managed Services Contracts
• Table 10: Managed services deals by region
• Table 11: Managed Services deals in India
• Table 12: Hosted application deals by application
• Table 13: Long term partnerships (from 3 to 10 years)