Identity Fraud Safety Scorecard Banks' Identity Fraud Safety Scorecard Reveals Measured Success and Bountiful Opportunities for Improvement

Table of Contents

OVERVIEW

MAJOR FINDINGS

RECOMMENDATIONS

GENERAL FINDINGS

Prevention

Banks Do Not Allow Customers to Turn Off the Receipt of Monthly Statements

Detection

Banks Choose to Fight Fraud Alone

Existing Account Fraud

New Account Fraud

Resolution

Banks Currently Major in Minors

Size Relative to Score

CONCLUSIONS

METHODOLOGY

Table of Charts

Figure 1 How Prevention, Detection and Resolution Mitigate Identity Fraud

Figure 2 Sources of Identity Theft (From Identity Theft Fraud Victims Who Could Identify the Source)

Figure 3 Banks that Provide the Ability to Turn Off Monthly Paper Statements

Figure 4 Banks Safety Education Warnings for Online vs. Offline Safety

Figure 5 Top Thirteen Individual and Average Prevention Scores

Figure 6 Alerts Most Valued by Consumers

Figure 7 Online Detection Capabilities Offered by Top US Banks

Figure 8 Top Ten Individual and Average Detection Scores

Figure 9 Resolution Capabilities Offered by Top US Banks

Figure 10 Top Individual Resolution Scores, and Average Score

Figure 11 Top Ten Overall and Average Identity Fraud Scores

Figure 12 Prevention Score Sheet: Detailed Results By Bank

Figure 13 Detection Score Sheet: Detailed Results by Bank, by Alert Types

Figure 14 Resolution Score Sheet: Detailed Results by Bank