Abstract
Overview
Expedited bill payments-services that enable consumers to make last minute
bill payments- have come to represent a viable revenue opportunity for billers
and financial institutions. This will continue moving forward, but it will be
harder-fought revenue, necessitating a finely-tuned strategy to capitalize on
changes in market forces and the competitive landscape. Javelin utilized three
years of longitudinal data to create this forecast report, which presents an
understanding of consumer preferences and behavior, as well as a projection of
fee revenues, average fees per payment, and frequency of expedited payments
usage among consumers through 2009. This provides stakeholders with insight to
drive expedited payment volume, set fees to maximize usage and profitability,
and optimize service.
Primary Questions
- How will overall expedited payments fee revenue grow over the next three
years?
- What is the average price consumers pay for expedited payments and how
will that change?
- How frequently will consumers initiate expedited payments and at what fee?
- For what types of bills do consumers use expedited payments?
- How have channel preferences changed, and how closely do they link to
actual behavior?
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