Abstract
Overview
Javelin' s Card Issuers' Identity Safety Scorecard ranks issuers on their
cardholder-facing identity fraud Prevention, Detection and Resolution™
capabilities. Leveraging the nation' s most comprehensive study on identity
fraud, Javelin annually updates the Prevention, Detection and Resolution
™ criteria to measure issuers on their consumer-facing security
features. The scorecard is based on these particular capabilities for the
following key reasons: 1) consumer perceptions of identity fraud profoundly
impact an issuer' s brand image and reputation; 2) effective partnerships with
customers mitigate fraud and reduce losses; and 3) successful results create
enhanced customer loyalty and retention. The nation' s top 25 credit card
issuers were ranked on the services and measures they have implemented in
partnership with customers to protect against identity fraud.
Primary Questions
- Which card issuers lead in customer-facing identity fraud Prevention,
Detection, and Resolution efforts?
- How can issuers increase customer safety and reduce fraud costs while
driving profitability through higher acquisition, selection and loyalty?
- What security services and features are the trends of the future?
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