Abstract
Overview
Javelin' s 2007 Banking Identity Safety Scorecard ranks banks and credit unions
on their customer- facing identity fraud Prevention, Detection and
Resolution™ capabilities. Leveraging the nation' s most comprehensive
study on identity fraud, Javelin updates the Prevention, Detection and
Resolution™ criteria to measure banks and credit unions on their
customer-facing security features to show specific ways that individual
financial institutions (FIs) can increase customer safety and loyalty by
partnering with account holders to fight identity fraud criminals. Using a
combination of mystery-shopper and Web site research to score leading U.S.
providers against relevant Prevention, Detection, and Resolution™
criteria, 25 institutions are included in this study, collectively
representing 50% of the U.S. market in 2007 by dollar value of deposits,
according to the FDIC.
Primary Questions
- Which financial institutions rank highest against Javelin' s
customer-facing Prevention, Detection and Resolution™ criteria?
- What type of account protection capabilities should banks and credit
unions implement to increase customer safety through Prevention, Detection and
Resolution™?
- Where is banking safety strongest and where is it weakest?
- Which customer safety features will most differentiate the top financial
institutions in the future?
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