Table of Contents
- Overview
- Methodology
- Executive Summary
- Cardholders are Key to Account Security
- Average Issuer Scores for Major Fraud Mitigation Categories
- Recommendations
- Prevention
- Detection
- Resolution
- Overall Category Winners
- Prevention
- Robust Authentication Must Extend to All Channels
- Lack of Strong Phone Authentication an Increasing Source of Exposure
- Detection
- Issuers Are Making Good Strides in Offering Customer Alerts
- Alerts for Changes to Personal Information Lacking
- Resolution
- 100% of Issuers Provide Dedicated Fraud Resolution Teams, Relevant
Resolution Information for Victims, Zero Liability, and 24/7 Account
Suspension
- 2009 and Beyond: What' s Next for Card Issuers?
- Related Research
- Javelin' s Prevention, Detection and Resolution™ Model
- Appendices A to F
Table of Figures
- Figure 1: Credit Card Issuers Evaluated for Identity Fraud Safety Features
- Figure 2: Average Criteria Met By Issuers
- Figure 3: Overall Category Average Scores
- Figure 4: Top Six Rankings: Overall Highest Scoring Issuers
- Figure 5: Overall Identity Fraud Scores for Issuers Ranked Eighth to
Twenty-Fifth
- Figure 6: Top Seven Rankings: Individual Prevention Scores
- Figure 7: Individual Prevention Scores for Card Issuers Ranked Tenth to
Twenty-Fifth
- Figure 8: Percentages of Issuers Meeting Prevention Criteria
- Figure 9: Percentages of Issuers Meeting Prevention Criteria for Security
Education and UDLAPs
- Figure 10: Top Nine Rankings: Individual Detection Scores
- Figure 11: Individual Detection Scores for Issuers Ranked Tenth through
Twenty-Fifth
- Figure 12: Percentages of Issuers Meeting Detection Criteria
- Figure 13: Percentages of Card Issuers Offering User-Defined Transaction
Alerts
- Figure 14: Top Scoring Issuers in Resolution
- Figure 15: Individual Resolution Scores for Issuers Ranked Eighth Through
Twenty-Five
- Figure 16: Percentages of Card Issuers Meeting Resolution Criteria
- Figure 17: How Prevention, Detection and Resolution™ Mitigate Fraud
- Figure 18: Card Issuers' Scores Based on Customer-Facing Identity Fraud
Prevention, Detection and Resolution™ Features and Services
- Figure 19: Card Issuers' Prevention Features and Services
- Figure 20: Card Issuers' Prevention Features and Services: Security
Education and Tips and UDLAPS
- Figure 21: Card Issuers' Detection Features and Services: User-defined
Transaction Alerts
- Figure 22: Card Issuers' Detection Features and Services: Personal Record
Change Alerts
- Figure 23: Card Issuers' Resolution Features and Services
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