Table of Contents
Overview
- Primary Questions
- Findings and Analysis
Methodology
- Comparing the 2008 Scorecard and Previous Methodologies
Executive Summary and Key Recommendations
- Behind-the-Scenes Fraud Mitigation Efforts
- Top-Ranked Banks Partner With Customers to Protect Against ID Fraud
- Key Recommendations
- Prevention
- Detection
- Resolution
- Prevention, Detection, and Resolution™ Model Provides a Framework
for Empowering
- Customers
Prevention
- Strong Authentication Across Remote Channels Will Improve Security
- Multi-factor and Mutual Authentication in All Channels
- Online-Only Authentication for New Accounts
- Extended Validation Certificates
- Review and Release
- Social Security Number Prohibition and Security Education
- FI Education Efforts Strong; but Non-Essential Use of Full SSNs Creates
Vulnerability
- User-defined Limits, Alerts, or Prohibitions
Detection
- Partnering With Alerts Automates Detection of Problems for Customers
- Credit Monitoring Services
- Account-Related Alerts
- Information Change Alerts
- FI Security-related Alerts Improve Over 2007 but Still Show Room to Expand
Resolution
- Banks Excel in Identity Fraud Resolution Services for Consumers
- Follow-up From FIs
- Next-Day Availability of Funds
- Next-Day Replacement of Debit Card
2009 and Beyond: What' s On the Horizon
Appendices: Full Rankings for Institutions Reviewed
- All Financial Institutions: Prevention Score
- All Financial Institutions: Detection Score
- All Financial Institutions: Resolution Score
Related Research
Companies Mentioned
Table of Figures
- Figure 1: Year-to-Year Scores for Prevention, Detection, Resolution,
2005-2008
- Figure 2: Top Rankings for 2008 Banking Safety Scorecard
- Figure 3: Overall Highest Rankings 8 to 10
- Figure 4: Javelin' s Prevention, Detection, Resolution™ Model
- Figure 5: Top Performers in Prevention
- Figure 6: Prevention Rankings 9 to 25
- Figure 7: Percentages of Financial Institutions Meeting Prevention
(Authentication) Criteria
- Figure 8: Percentages of Financial Institutions Meeting Prevention Criteria
- Figure 9: Top Performers in Detection
- Figure 10: Detection Rankings 10 to 25
- Figure 11: Percentages of Financial Institutions with Account Alerts
- Figure 12: Percentages of Financial Institutions with Personal Information
Change Alerts
- Figure 13: Top Performers in Resolution
- Figure 14: Resolution Rankings 4 to 25
- Figure 15: Percentages of Financial Institutions Meeting Resolution
Criteria
- Figure 16: All Financial Institutions: Total Score
- Figure 17: All Financial Institutions: Prevention Score
- Figure 18: All Financial Institutions: Detection Score
- Figure 19: All Financial Institutions: Resolution Score
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